Information Technology

Help Center

Augusta University’s central IT department, the Division of Information Technology, provides a wide-range of institutional IT support, technology repair, and general and self-help resources, to assist our faculty, staff, and students within the Augusta University and AU Health Systems.

IT supported systems include, email, wireless networks, and phones. We also provide hardware and software support and technology services to our university, hospitals, departments and centers.

Having an issue with technology? Let us know! 

Submit a help request

Need Help?

 Online Service Portal
 One Stop Help
University: 706-721-4000
Health System: 706-721-7500

Self-Help

Search Knowledge Base articles from our database for step-by-step “how-to” guides, created to give you self-paced instructions for setting up and using many of Augusta University’s IT resources.

Search the IT Knowledge Base

Call

If you have an IT related question, or are in need of technology assistance, we have specified help desk lines for you to contact us:

  • Augusta University, call 706-721-4000 (1-4000)
  • AU Health System, call 706-721-7500 (1-7500)

In-person Help Desks

Summerville Campus

Two students receiving help at help desk

Reese Library

  • Monday-Friday: 8:00 AM - 5:00 PM
  • Saturday: Closed
  • Sunday: Closed

Health Sciences Campus

Two individuals at a IT service walk-up help desk

Greenblatt Library

  • Monday-Thursday: 8:00 AM - 5:00 PM
  • Friday: 8:00 AM - 5:00 PM
  • Saturday: Closed
  • Sunday: Closed
Two students receiving help at Reese Library help desk

Harrison Education Commons Library

  • Monday-Thursday: 8:00 AM - 12:30 PM
  • Friday: 8:30 AM - 12:30 PM
  • Saturday: Closed
  • Sunday: Closed
Two students receiving help at help desk

Health Sciences Building

  • Monday-Friday: Closed
  • Saturday: Closed
  • Sunday: Closed
 

*AU in-person help desks are closed for all observed national holidays.