Audiovisual Services provides technical and audiovisual systems support along with maintenance for classrooms and conference rooms at the Augusta University.
As stewards of audiovisual technology at Augusta University, Audiovisual Services assists faculty, staff and students by providing technical support, development opportunities, and advice on incorporating audiovisual resources and technologies into the instructional process.
What We Do
We provide audio-visual support and training for centrally scheduled classrooms, meeting rooms, and conference rooms. AV specialists are ready to help with any classroom technology need.
Our Audio Visual Technicians provide:
Hours of Operation: 7:30 am- 5:00 pm
AV Support: 706-710-8757
After-Hours: 706-721-4000
avsupport@augusta.edu
We are available for assistance weekdays from 7:30 a.m. to 5:00 p.m. If you need immediate AV assistance or to speak with a technician, please call 706-710-8757.
If you would like to report a problem with AV equipment in a classroom after hours, please submit a ticket by calling 706-721-4000 or visit our ServiceNow Support Portal.
Please keep in mind that there is not an AV technician on site after hours unless one is requested in advance (two full business days before the event).
We maintain and repair audiovisual technologies installed in Augusta University learning spaces, which includes classrooms, labs, and auditoriums. We perform routine check-ups year-round. If you are interested in us looking at your departmental and conference space please feel free to fill out a request.
Suggestions, Advice, Best Practices, Location Visits, VIP Preparation, On-Site Event Assistance (limited availability). Please feel free to fill out a request.
To reserve a room, please visit our Event Management System (EMS).
It can be daunting to teach in a new room with unfamiliar AV equipment. While we are striving to make the AV experience more consistent in our campus classrooms, we are happy to provide a quick orientation to staff, instructors or TAs who are teaching/presenting in any of our supported campus classrooms. Email us at avsupport@augusta.edu or call 706-710-8757 to make an appointment with one of our AV technicians.
Request In‐Service Exam Support after your booking has been confirmed by Classroom Scheduling.
We highly recommend that you visit the classroom to become familiar with the classroom technologies. Here are some videos to get you acquainted. For all echo requests, please email classroomscheduling@augusta.edu.
Equipment is reserved on a “while supplies last” basis.
For after-hours audio visual assistance contact the IT help desk at 706-721-4000.
If the sound is not working for any AV equipment in the room, please
check the following steps to see if any of these fix your issue:
If the video does not supply a proper fix, please put in a work order and
the AV team member will reach out to help, if it’s an emergency, please
contact a member of the Instructional Resources team.
If your touchscreen is not functioning properly, please follow the
following steps to try and fix your issue:
If the video does not provide a proper fix for your issue, please place a
ticket.
If video does not provide playback in the room, please check the following steps to see if any of these provide a fix to your issue:
If any of the options above do not fix your issue, please watch the
attached video ( we need to create a video) to provide a more
detailed walkthrough for fixing your issue.
