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Our goal is to provide innovative, robust, and secure services that educate and inspire students, empower clinicians, educators, researchers, and administrators, and ultimately advance learning, discovery, and care.

Under the leadership of Chief Information Officer Dr. Michael Casdorph, Information Technology strives to provide stable, reliable, and secure IT access for students, faculty, staff, clinicians, patients, researchers, and visitors. As the central IT service provider for Augusta University and many of AU Health's IT services, IT is responsible for Augusta University's most critical IT resources including the wired and wireless network; email, telephone, and online collaboration services; information security; software licensing; and a host of other systems and applications. 

 

Need Help?

 Online Service Portal
 One Stop Help
University: 706-721-4000
Health System: 706-721-7500

   

Quick Start Guides

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Students

Being successful means having the right tools
Man Staff

Faculty & Staff

Digital resources for employees
Women Doing Research

Researchers

Technology and support for researchers

IT Services

Accounts & Passwords

NetID eligibility, quotas, and requesting new access

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Applications & Software

List of applications and software approved for use by the University

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Box

Secure, cloud-based file-sharing and storage service

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Email

Setup, securing, and list management for email

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Web Services

Support for websites on augusta.edu, augustahealth.org, myAugusta

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Duo

Duo's two-factor authentication is required for security

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Work with IT

Start your career in a fast-growing field at one of the area's largest employers.

Augusta University IT needs people who are inquisitive, driven, creative, passionate about technology, and willing to work hard. Add your skills to help grow Augusta University and your technology experiences.

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News & Updates

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Technology update required for all Apple devices

Today, Apple released a solution for possible vulnerabilities that cybercriminals could use to exploit and gain complete control of an iPhone, iPad, or Mac device running macOS Monterey.

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Dental faculty and IT staff recognized for contributions to student mental health

Dr. Rhoda Sword, associate dentistry professor, and Janice DeLoach, director of IT customer experience, were recently recognized for supporting student mental health.

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Augusta University has updated its email access policy — here’s how former employees can stay in touch

Former employees are encouraged to stay in touch with the university via newsletters like Jagwire Weekly and Jagwire Events Weekly.

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Multi-factor authentication required for Augusta University-owned devices

As part of ongoing efforts to protect digital identities and Augusta University data, the Division of Information Technology, following guidelines and security protocols of the University System of Georgia and Augusta University, will enable multi-factor authentication on all AU-owned devices.

Get IT Support

Online Service Portal

Submit a ticket for support or search the knowledgebase

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Phone Support

University: 706-721-4000 (1-4000)
AU Health: 706-721-7500 (1-7500)

IT Help Desks

Walk-up, in-person technical support for basic IT support concerns

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