This is a quick glance at some of the digital resources you may need as a student. It is not an complete list. If you have suggestions for something you think students should know about, stop by one of the Student Help Desk locations to make a suggestion.

Need Help?

 Online Service Portal
 One Stop Help
University: 706-721-4000
Health System: 706-721-7500

 

Quick Access

Password Reset

Email

Duo

Brightspace LMS

Box

Microsoft Teams

Student Printing

 

AU Login - Password Reset

AU IT software applications require a username and password in order to gain access. You can log into these services using your Augusta University Jag ID, received from Admissions upon acceptance to the University. This is sometimes referred to as NetID (this is different from your unique 9 digit student ID). Your JagID is the key to all of your university systems. Please be sure to protect the security of your JagID and password.

To initiate this access, you will need to log into password.augusta.edu, you will be prompted to set a new password and answer security questions. If you experience login issues, please reset your password. If the issue persists, contact the IT helpdesk at 706-721-4000.

Email (JagMail)

All students have access to an Augusta University email account. JagMail is one of the primary ways the University will contact students and share important information. Log in to JagMail at email.augusta.edu.

Duo - Multifactor Authentification

Multi-factor authentication from Duo protects your applications by using a second source of validation to verify user identity before granting access.

Student Laptop Recommendations

Before purchasing a new laptop, please consider the general student laptop recommendations and preferred pricing from Dell and Apple. These configurations were selected to ensure that students have the computing power to use applications required of the Augusta University general education curriculum and various graduate program courses. It may be beneficial to check your program of study for advice on additional technology requirements for those classes. Please contact our IT Help Desk, or visit a walk-up IT Service Desk for any technical concerns or questions.

Learning Management System (LMS)

Desire2Learn (Brightspace/D2L) is the primary learning management system (LMS) of Augusta University. This is the primary hub for your classes, grades, and any additional content provided for your classes (videos, discussion boards, etc.). You can access D2L by logging in with your JagID and password. Additionally, please contact the instructor first if you have course questions. For D2L support call 706-721-4000 or visit one of the Student Help Desk locations.

Box - Cloud Collaboration and Storage

Augusta University’s solution to cloud-based file sharing and storage service is Box. For data privacy please do not place any of your personal information in the AU BOX storage account.

Wireless Connection

The campus has various wireless networks:

  • eduroam: Students, faculty, researchers, and staff have access to free, seamless, easy, and secure Internet access across thousands of hotspots across more than 100 countries, including most University System of Georgia universities and colleges.
  • AU-Guest is an unsecured, open-access network with somewhat limited bandwidth available for campus visitors. 

If you need assistance connecting to one of the campus wireless networks, please visit one of the Student Help Desk locations. Note: Network and wireless connections for the dorms is through a different service provider. Please contact your housing office to learn more about your options.

 
 
 

Campus Help Desk

IT Services has five locations on campus to receive hands on assistance. Student consultants man each help desk. Check the IT One Stop Help for locations and hours. Quickly find answers to your questions by searching the IT knowledge base. For additional help, call (706) 721-4000 to speak to a representative 24x7.

Online Web Conferencing Tools

Students have the option of using two online meeting platforms: Microsoft Teams or Zoom

Printing and Computer Labs

Augusta University has computer labs and printing stations for student use. For detailed information and to learn more about available printing, computer labs and software, visit computers and printing.

Campus Alerts & Emergency Notifications

Jaguar Alerts is an emergency notification system to inform you of how the University will contact you in the event of campus emergencies, official closures, and other important events.

Visit the Critical Event Preparedness and Response Alert Sign Up site to enroll. In case of an emergency, contact Public Safety at 706-721-2911.

Free or Discounted Software

Augusta University has several campus agreements to provide some of the most popular software to students free of charge or at a greatly reduced price. Software includes Microsoft Office, Mathematica, SAS JMP Pro, and more. Security Tools are also available at low cost to students.

The Augusta University College of Education majors use Chalk & Wire for students to create electronic portfolios to showcase their work in a portable format. Please see the College of Education Chalk & Wire Site for more information.

Equipment Check-Out

Currently enrolled students may borrow audio, video and imaging equipment and cables for class-related work from the IT Help Desk in the Reese Library. You will need your JagID when checking out equipment. The Reese Library is the only location that has equipment for lending. 

Libraries

There are two libraries on campus: the Reese Library on the Summerville campus and the Robert B. Greenblatt, M.D. Library on the Health Science campus.

As a student, when can I expect access to an academic system?

Service Student Granted Access Student Access Removed Information
Box Within 24 hours of course registration. Immediately upon graduation. Box lets you secure, share and edit all your files from anywhere.
Campus Labs Within 24 hours of course registration. Immediately upon graduation. This web-based solution supports the IDEA Student Ratings of Instruction System, a nationally normed, research-based instrument that focuses on assessment and includes adaptive recommendations for more effective teaching.
Echo360 After clicking a link from LMS to an Echo 360 course. Three years after graduation. Echo360 turns classrooms and events into collaborative communities of learning and success by combining industry-leading video, engagement and analytics into one unified experience.
Email Within 24 hours after applicant accepts their acceptance from admissions. One year after graduation. Augusta University uses Office 365 email for all students, faculty, and staff.
ExamSoft Day before classes start for the term.  Immediately upon graduation.  ExamSoft simplifies the way you manage assessment with a one-stop platform for exam creation, delivery, and reporting.
Handshake (AU Career Services) Within 24 hours of course registration. One year after graduation. Discover new career paths. Find amazing jobs and internships. Connect with great companies and non-profits. 
LMS (Learning Management System) Within 24 hours of course registration. Three years after graduation. The primary hub for academic courses. Student holds will prevent and remove access. Unenrolling from a course will remove access to that course.
Pounce The primary hub for academic courses. Student holds will prevent and remove access. Unenrolling from a course will remove access to that course. Three years after graduation.  Student Information Portal. 
TRAIN Within 24 hours of course registration. Three years after graduation.  Workforce development and compliance training, powered by D2L.
Microsoft Teams  Within 24 hours of course registration. Immediately upon graduation.  A hub for teamwork. Invite everyone you work with to chat, meet, call, and collaborate all in one place, no matter where you are.