THIS PAGE WILL CONTINUE TO BE UPDATED. PLEASE CHECK BACK OFTEN FOR UPDATES! 

We understand that situations may arise which require that we work remotely, and technology plays a big role in that experience. We've pulled together some resources which we hope will be helpful if you find you have a need to work from home.

 

Get Help

Need Help? Call the Help Desk.

Submit an IT Request

Please note that critical requests requiring immediate assistance with patient care or student learning should call the Help Desk.

Cybersecurity Considerations

Learn what considerations you should be taking during your time working remotely. 

Instructional Continuity

View the digital solutions that can assist with class restructuring and make-up activities. This guide will provide you with resources for building out your Instructional Continuity Plan.

Resources 

 

Faculty & Staff

 

VIRTUAL PRIVATE NETWORK (VPN)

Most Augusta University applications are available to faculty, staff and students from both on and off campus and will not require a VPN connection. To find out if there is a specific need for your role, we suggest a practice run.  From your home or other remote location, or by connecting your device to a mobile hotspot, please take some time to try those sites that you must reach in order to accomplish your work. 

If you do run into an application which you are not able to reach in this "off-site" state, please make a note of that specific application, and provide this information to your departmental Security Authority.  Not sure who your security authority is? We have an app for that. Please visit our Who is My SA form to find out who the security authority is for your area.

Please note that VPN access requires two-step verification process. Please follow the steps to complete MFA registration before getting VPN access. Click on the following links to gain access to the Augusta University network using VPN using a Mac or Windows

CALL FORWARDING AND VOICEMAIL

Call forwarding allows you to forward calls from your office telephone to another telephone. You can also check your office voicemail from off campus. 
**Please note that to set up these features you will need to set them up BEFORE leaving campus.

Cisco
For more information on how to call forward or access voicemail please view our telephones page.

  • Forwarding - We have a helpful page with instructions on how to activate call forwarding.
  • Voice mail - Voice mail instructions can be found on the instructions download.

DUO (TWO-FACTOR AUTHENTICATION) 

Two-factor authentication adds a second layer of security to your account to make sure that it stays safe. Working remotely you may see an increase in DUO authorization requests. View more information on DUO.

ACCOUNTS & PASSWORDS: EMAIL, BOX, LMS, WEBEX

Your NetID and password are the keys to accessing a diverse range of services and resources. For more information on resources like email, Box, LMS, or WebEx please view our Accounts and Password page.

Disconnect from your VPN: Your employer may have provided you with a VPN (virtual private network) service that allows you to use the company network while working remotely. You can use Webex Meetings outside of VPN for the best experience.

o    Choose audio over video: Webex will suggest or automatically lower your resolution and may eventually turn off your video to adapt to your network quality. You can also do this at any time. Learn more

o    Build in breaks: You can get a faster join experience by joining 5 minutes early or even better yet - schedule meetings on the 15th or 45th minute of the hour.

o    Switch to call-in audio: If your internet audio and video experience or call me/call back does not work, you can keep collaborating. Call in using the dial-in numbers in your meeting invitation to join via your cell phone or landline. If the primary phone number that is provided is temporarily unavailable, the invite includes a long list of other global call-in numbers you can try. Learn more

 

MICROSOFT TEAMS 

Microsoft Teams is a tool for teamwork.  It is a way to invite everyone you work with to chat, meet, call, and collaborate all in one place, no matter where you are. Teams is available for your Windows and macOS workstations as well as from iOS and Android mobile devices. Download Teams or view resources on how you might use it. 

OFF-CAMPUS SOFTWARE

There are resources available to help you complete your tasks off campus. View a complete list of downloadable software

e-signature @ Augusta University 

eSignature enables paperless documentation requiring signatures. eSignature helps to streamline business processes, making institute workflows digital and accessible from anywhere with any device. Learn more about eSignature at Augusta University.
 

Students 

 

DUO (TWO-FACTOR AUTHENTICATION) 

Two-factor authentication adds a second layer of security to your account to make sure that it stays safe. Working remotely you may see an increase in DUO authorization requests. View more information on DUO.

ACCOUNTS & PASSWORDS: EMAIL, BOX, LMS, WEBEX

Your NetID and password are the keys to accessing a diverse range of services and resources. For more information on resources like email, Box, LMS, or WebEx please view our Accounts and Password Page 
*LMS allows students to check assignments and view a list of classmates and their corresponding emails. 

Disconnect from your VPN: Your employer may have provided you with a VPN (virtual private network) service that allows you to use the company network while working remotely. You can use Webex Meetings outside of VPN for the best experience.

o    Choose audio over video: Webex will suggest or automatically lower your resolution and may eventually turn off your video to adapt to your network quality. You can also do this at any time. Learn more

o    Build in breaks: You can get a faster join experience by joining 5 minutes early or even better yet - schedule meetings on the 15th or 45th minute of the hour.

o    Switch to call-in audio: If your internet audio and video experience or call me/call back does not work, you can keep collaborating. Call in using the dial-in numbers in your meeting invitation to join via your cell phone or landline. If the primary phone number that is provided is temporarily unavailable, the invite includes a long list of other global call-in numbers you can try. Learn more

 

MICROSOFT TEAMS

 
Teams allows you to have online meetings with anyone who has an Internet connection - including mobile users. You will be connected via audio and/or video and can share content from your computer which lets you see the same things at the same time - like PowerPoint files, Word documents or even browse the web together. Download or view more information on Teams. 

OFF-CAMPUS SOFTWARE

There are resources available to help you complete your tasks off campus. View a complete list of downloadable software.

FAQs

computer requirementscomputer requirements 

Ensure your home network requires a password to join or has other means of restricting its use. In other words, your network connection should not be available to just anyone passing by. If you are in a public space, connect to your mobile device hot spot. Please do not connect to a public WiFi network (for instance, Starbucks or McDonalds public WIFI). The US Department of Homeland Security has a helpful set of resources on their website for safe computing.

Most Augusta University applications are available both on and off campus. Select applications, including those that may be used to store and transmit protected data, including the AUHS EHR, are available through the Augusta University citrix.augusta.edu environment, with our primary users already enabled for access. All Augusta University faculty, staff and students can access our citrix2.augusta.edu environment to access Mimecast email archiving.

Yes, all faculty and staff must inform their department’s asset manager of any Augusta University assets that will be utilized from off campus and each asset must be clearly recorded on the Augusta University Equipment Loan Agreement.

Please review our computer requirements for remote working.

 

 

Cloud storage: Box 

Chat and online collaboration: Microsoft Teams and WebEx 

Real-time collaboration on documents: Box, Microsoft Teams and Office Online

  • Save your documents in your Augusta University Box cloud storage. Do not remove data from email or other AU/AUHS applications and systems to your local hard drive
  • Ensure your device is set to lock after a period of inactivity.
  • Do not leave your device in a vehicle. If you must leave your device in a locked vehicle, ensure your device is shutdown, and hidden from plain sight
  • Do not use a shared computer profile/account to do your work
  • Do not leave sessions for AU systems open and be sure to log off when you are finished
  • If a device is lost or stolen, report immediately to Augusta University Police at (706)721-2911 or our CYBER Hotline at (706)72CYBER.

 

Computer Requirements

 

If you are working remotely your computer should meet certain requirements. If you are accessing applications and systems that are Web accessible or available through Citrix, our current guidelines and recommendations allows the use of a personal computer.  We ask that you remain vigilant of cybersecurity risks and do not save any data to your personal computers hard drive and log off of all applications before allowing anyone else to use the computer.

If you require access to an application that is only available at a remote site via the Augusta University Virtual Private Network (VPN), you must use an Augusta University device that has been confirmed to meet specific security requirements. 

VPN access is available only with a demonstrated need and must be requested through your departmental Security Authority and approved through your President’s Cabinet member or the AUHS review committee.

  

University Only

 Please review the steps and double check that your settings match the descriptions below. 

Windows  

1. From the start menu click “This PC”

2. Right click “Windows (c:)

3. Choose “Bitlocker Encryption Options”

4. It will say “Encryption On” for those drives that are encrypted

1. From the start menu right click “This PC”

2. Click “Properties”. (May have to highlight “More” to reveal Properties)

3. In the section “Computer name, domain and workgroup settings” the last entry is “Domain”. If you see “mcghi.mcg.edu” you are domain joined.

1. From the start bar, click “This PC” then double click Windows (C:). Find the folder “Program Files (x86) and double click. If there is a folder named “Absolute software Inc.” then you have Absolute installed. 

 

 

 Apple

1. Click Apple icon in top right corner

2. Select System Preferences

3. Select Security and Privacy

4. Select Filevault tab

5. It should say “Filevault is enabled for volume ….” If it is turned o

1. Open Finder (file viewer)

2. Select Applications

3. If “Software Center” exists then computer is enrolled in Jamf

.

1. Select eye glass in top right corner of screen (known as Spotlight)

2. type “activity monitor”

3. Select “CPU” tab

4. Order process name alphabetically by clicking on it

5. If “rpc.net” exists, Absolute is installed

 

 

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