Box FAQ's

Basics/Getting Started

Using Box

Box Sync

Accessing Box


Basics/Getting Started

Who gets Box?
All active university credit students, as well as the university faculty and staff qualify for Box accounts for as long as they maintain at least one of those affiliations with the university.

What is Box?
Box is a file sharing and storage service that enables you to securely store your documents “in the cloud” and to access those documents anywhere you can connect to the Internet. You can also share your documents with any of your classmates or colleagues. 

How do I get a Box account?
If you qualify for a Box account, it will be automatically created for you as part of the account provisioning process. 

How long do I keep my Box account?
You get to keep your Box account as long as you have at least one of the following active affiliations: 

      1. Current University Student
      2. University Staff 
      3. University Faculty

Is there a cost for Box accounts?
No, Box is free for all qualified users. 

How do I log in to Box?
Just go to the Augusta University Box Login page, Select the “Continue” button, and then enter your NetID and password on the secure "Sign In" page.

How can I log in to my Augusta University Box account if I'm already logged in to my personal Box personal account?
If you’re currently logged in to your personal Box account, first log out of that account and then log in to your Augusta University Box account.

Why are we switching to Box?
Box provides larger quotas, increased data security (with complete data encryption) and has an easy-to-use interface.  You can also view, upload, and share documents from your on or off campus. 

How much storage space do I get? 
Box users get unlimited storage.  


Using Box

What if I don't want to share any of my Box documents? 

You're not required to share any documents. You only need to share the documents on which you want others to collaborate with you.

Can I share my files with people outside Augusta University?
Yes. You can share documents with people outside Augusta University, but those people must have a Box account, even if it’s a personal Box account.  If you share documents with someone who does not have a Box account, they will be prompted to create a free personal Box account when they try to access the files you shared. 

How long will files stay in my trash?
Deleted files are kept in the Trash folder for 30 days.


Box Sync

How does Sync manage conflicts?
If two users both change a file concurrently, Box will first try to merge the changes if both are not edits (e.g. one user edits the file, another user renames the file). However, if both users edit the file, the first save will get uploaded, and the second file will be uploaded as a “-copy of”.

What goes into the Sync Recycle Bin?
When files are deleted by Sync, they are placed in the Trash on the Mac and in the Sync Recycle Bin on Windows. Regardless of how a file is deleted, it will be available from the Augusta University Box’s trash available on the Box web interface.

What is the difference between blue and orange Sync icons?
A blue, check-marked icon indicates that a file or folder has been successfully synced. An orange icon indicates that the file is in the process of being synced.

Whats file types are blocked by Sync?
Box Sync does not support the following file types (see Which File Types are Ignored and Which are Blocked? for detailed information):

    • Outlook PST files
    • QuickBook files
    • Google Docs/Spreadsheets (web only documents cannot sync to your local machine)

Upload these types of files using the Box website.

Does Sync support special characters?
Some operating systems do not support item names containing some special characters. If you attempt to sync files or folders names containing these characters, Box Sync prompts you to rename the item using the underscore character.

    • Box OS-independent restrictions: Box does not support '/' and '\' anywhere in a file or folder name or whitespaces at the beginning or end of a file or folder name.
    • Windows OS restrictions:
      • Box does not impose any additional restrictions.
      • If Windows does not support certain characters in file names, Box marks them as problem files. See the list of Windows file name restrictions. Windows file name restrictions also shown below:
        • < (less than)
        • > (greater than)
        • : (colon)
        • " (double quote)
        • / (forward slash)
        • \ (backslash)
        • | (vertical bar or pipe)
        • ? (question mark)
        • * (asterisk)
      • Mac OS restrictions:
      • Box does not support opening spaces.
      • Box does not recognize Mac’s character conversion in file names (for example, Mac changes any occurrence of / to : in file names).
      • If Mac does not support certain characters in file names, Box marks them as problem files. See the list of Mac file name restrictions.

Rename the file in your local sync folder and then re-sync the file.

If you attempt to sync files or folders containing these characters, Box Sync will prompt you to rename the file or folder using the underscore character. In most cases, we recommend pushing the “Rename” button and accepting the renamed file or folder that Sync suggests.

Does Sync 4.x support path lengths longer than 256 characters?

Yes, this is a new feature addition in Sync 4. We have seen files with paths longer than 256 characters upload/download without any issues. However, some Windows applications do not support long path lengths – some applications open these files while others do not. If an application cannot open a file with a path longer than 256 characters, then try moving the file to another folder location and try opening the file from the new location. 

What Permissions are required using Sync?
Sync requires the "Editor" access type.  Folders that only have "Viewer" permission cannot be synced. Mac files need to be set to both Read & Write privilege. Read-only files will not sync. Read-only files will occur when copying from a CD. Change them to Read & Write to allow them to sync.

I have an external Hard Drive. Can I use that to sync?
We recommend only syncing to a local hard drive. Do not use Sync with flash drives, external hard drives, network drives, or any external media. Although this will work in some cases, there are known issues, and we do not recommend this configuration.

Accessing Box

Supported Web Browser

Box supports the current and prior major releases of the following web browsers and desktop/mobile Operating System (OS) versions on a rolling basis. While Box is compatible with older web browsers, most interface issues encountered are easily resolved by simply updating your browser to the latest version.

 Web browsers:

    • Internet Explorer (IE) 11 Only
    • Microsoft Edge - Box Drag-n-Drop isn't working in Win 10 with Edge. You can click the ellipsis (…) on the upper right corner > Open with Internet Explorer, then try to drag and drop the file again.
    • Safari - The two latest versions on Mac OS X (as specified in the OS section below).
      • Safari on iOS 6 and above for mobile browsers.
    • Firefox - The two latest versions.
    • Chrome -The two latest versions.

Browser -Specific Upload Limits

IE applies file-size upload and download limits that supersede Box account-level upload limits.

    • Users accessing Box through IE versions 10 and 11 can only upload files under 4GB in size.

 Operating Systems (OS):

    • Windows - 7 (32-bit and 64-bit) and 10 (32-bit and 64-bit)
      • Support for Windows XP and Vista ended on October 31, 2014.
    • OS X - The two latest versions:
      • Note: Box Sync supports the three latest versions.
    • iOS - The two latest versions.

Can I access Box over a wireless connection? 
Yes, you can use Box anywhere you can access the Internet and have access to a compatible device.


Box Logo

About Box
Quick Start
Security Info