JagTrax



FREQUENTLY ASKED QUESTIONS

JagTrax is a Web-based tool to help students and advisors monitor student progress toward graduation

Faculty can access JagTrax via POUNCE.

From the Main Menu:

  1. Select Faculty Services
  2. Select Advisor Menu
  3. Select JagTrax for Faculty/Advisors
  4. A new window with JagTrax will open

Students can access JagTrax via POUNCE.

From the Main Menu:

  1. Select Student
  2. Select JagTrax for Students
  3. A new window with JagTrax will open
  • Any current student in a participating program.
  • Any Academic or Faculty advisor.  If you are unable to view JagTrax, contact the Data Stewards at banneraccess@augusta.edu.

For some advisors, the assignment of the advisor to the advisee in Banner is required to review their record in JagTrax.  Appropriate Banner access is required to add an advisor to a student record in Banner.

If you have already been provisioned the appropriate access, follow the instructions for Adding Advisors to Banner.   

If you or your departmental administrative assistant need access, please complete the System Access Request Form.

Please contact the Data Stewards at banneraccess@augusta.edu if you have any additional questions. 

Yes, JagTrax lists degree requirements in a block format. 

  • Remaining requirements are identified by red, unchecked boxes within each block.
  • Completed requirements are identified by green, checked boxes within each block.
  • In-Progress requirements are identified by blue boxes within each block.

Grades are updated in JagTrax at the end of each semester after the completion of "End Of Term Processing."  Once processed, grades are viewable in JagTrax following the nightly refresh.

There could be many reasons that information in JagTrax is not up to date.  A few of the most common are listed below. 

  • JagTrax may not have been refreshed since an update was made to the student record.   A refresh is completed nightly.
  • There could be outstanding paperwork that must be completed. For example, if a grade change is pending, it is possible the form has not yet reached the Registrar's Office.

Feel free to contact the Registrar's Office at jagtrax@augusta.edu regarding information not being up to date.

Any  discrepancy should be brought to the attention of the Registrar's Office.

Some of the common problems and solutions are listed below:

Discrepancy Solution
The major on the worksheet is wrong and/or the concentration doesn't appear on the worksheet. Submit a Student Record Update form to the Registrar's Office at registrar@augusta.edu to have this information updated.
The requirements for my major are wrong. Review the catalog term that appears on each of the blue bars that separate the sections of the worksheet. This is the catalog used to build your requirements. Contact the Registrar's Office at jagtrax@augusta.edu if the catalog year should be changed.
Core Curriculum is not marked complete. Core courses are evaluated by the Office of Academic Admissions. If all final transcripts have been received and requirements have been met and your core is not marked complete, please contact the Registrar's Office at jagtrax@@augusta.edu.
Permission was granted to substitute a course but is it not showing in the audit trail in JagTrax. Once the advisor and department chair approve a substitution, it must be sent to the Registrar's Office at jagtrax@@augusta.edu to be updated in JagTrax.

JagTrax is an unofficial audit of coursework, as well as an outline of all degree requirements. A transcript is your official university record and must be requested using the link below.

Augusta University Official Transcript: https://www.augusta.edu/registrar/newtranscripts.php

A degree audit can be reviewed at any time, but it is recommended to do so at least four times a semester:

  • Before registration
  • After registration to ensure courses apply to program requirements
  • After grades for each semester are posted
  • Any time changes are made to your student record

 

Yes.  Choose "Print" from the top menu bar. 

JagTrax uses the information listed on your official transcript.  In addition to completed and in-progress requirements, JagTrax will list outstanding requirements.  All updates made prior to the last refresh will be available for viewing in JagTrax.  JagTrax is refreshed nightly.

A course substitution should be completed when a student is following the curriculum for the correct catalog year, but took a course in place of another.

Due to the new JagTrax upgrade, you may experience an “Access Denied” error message upon logging via POUNCE.  Users receiving the error message should close all browsers including Banner, clear your cache and history, then try logging in again.  If you still receive an error message please email jagtrax@augusta.edu.

**If you are an AU student in addItion to your advisor role, please contact jagtrax@augusta.edu regarding your "Access Denied" error.**

Students will be added to JagTrax upon acceptance.

There may be several reasons why a student does not have a JagTrax audit.  If the student ID number shows "No Student Data Exists" in JagTrax that could mean:

  • the student has an inactive student status
  • the catalog year listed for the student is not accurate
  • the student status does not permit the receipt of degree

If you see exceptions that have become "Un-Enforced" please contact jagtrax@augusta.edu