Online Academic Support

How to Succeed

Test your computer and internet

Make sure your speakers and microphonework if you have them.

Please notify your faculty if you have the following issues:

  • you don't have a computer
  • you have limited internet access or a slow connection
  • you have some other issue limiting your engagement in online learning

Find Tech Resources

Please call Student Affairs at 706-737-1411 or complete this survey to get help so that you may continue your courses.

Use phones and tablets

Phones and tablets allow you to access course content if you don’t have a computer or laptop. Get the app for D2L. You can use Outlook 365 on your phone along with WebEx and Microsoft Teams—just download the app and use your AU email address as the Outlook 365 email address.

Be aware you might not be able to see everything on your screen though, and your data plan will impact the quality of your interactions.

Explore D2L

You are probably somewhat familiar but do a quick review and refresh your memory. Look here for student FAQ. Ask your instructor if you have questions.

D2L / Brightspace support

Create a Work From Home Space

Make sure your space has the following features:

  • Easy access to an outlet
  • Quiet and calm
  • Space for textbook(s)
  • Surface to take notes

Using the same space every day will help you keep your routine.

Need help?

Technical support for software or online service used in your online courses

IT Services

Visit the IT Services website.

Student Quickstart Guide to Digital Resources

Answers to some of the more frequently asked questions are found here.