The purpose of the Business Office is to provide accounts receivable, receipting and cashiering services to students and departments.
We have collected frequently asked questions about the business office, the Nelnet payment plan and the 1098-T. Look through the question and look through MyAugusta. If you still have questions please reach out.
Business Hours and Location
When are tuition and fees due?
How do I authorize my parent or significant other to pay my bill in POUNCE?
Do you have payment plans?
I was billed as an out of state student but I live in Georgia, so I should have in state. Why?
I am a parent, guardian, spouse or significant other. My Augusta University student has provided me with access to make a payment on their student account. How do I do this?
What does financial aid in “memo” status mean?
Financial aid that is in memo or authorized status has not yet been received by Augusta University from the lender. If your financial aid memo amount is equal to or greater than the total balance for the semester due to Augusta University, no other payment is needed prior to the first day of class. However, if your memo amount of financial aid does not cover your outstanding semester balance in full, you will need to make payment to cover the remaining balance prior to the first day of class by the published payment deadline. You can view your financial aid award status on the Financial Aid link in POUNCE. Pending financial aid is also listed in the billing center in POUNCE and offsets the balance due.
What forms of payment does Augusta University accept for tuition and fees?
How do I pay my bill online through POUNCE?
When can I expect to receive my financial aid overage refund?
What if I have a Business Office or Accounts Receivable hold on my student account?
How do I sign up for direct deposit for eRefunds?
If my financial aid is not ready at the time of registration, and I must pay my student account balance out of pocket, how will I become refunded once my financial aid has been applied to my account?
If I incur a parking fine, where should I make my payment?
Visit https://augusta.aimsparking.com/ to pay a parking permit or fine.
If I incur a library fine, student health services charge or graduation fee charge, where do I pay?
Must I pay outstanding balances due to Augusta University before I register for the next semester?
Why is my tuition higher this fall?
I was supposed to receive an out-of-state tuition waiver. Why is my waiver not on my student bill?
What information is available regarding Nelnet Payment Plans?
To read about Nelnet Payment Plans, please visit the Nelnet web site: https://mycollegepaymentplan.com/augustau/ . You may also contact Nelnet with questions at 1‐800‐609‐8056 for more information.
How do I sign up?
How much will the payment plan allow me to budget:
How do I contact Nelnet?
Make sure you let them know you are a student at Augusta University, a University System of Georgia Institution
What payment option does Nelnet have?
What if I owe the University more than $5500?
Any remaining balance will be included in your down‐payment amount on the plan.
How much will my down-payment percentage be?
If I have signed up for a payment plan and then I add more classes during add/drop, will these be added to my payment plan?
Yes, if you have not already added financial aid to cover the balance. Additional financial aid added after you contract with Nelnet for a payment plan will then be uploaded by the Business Office to Nelnet so that Nelnet will use that funding to reduce the amount that you owe. Any amount over the cost of tuition and fees will be refunded once payment is received from Nelnet.
If I sign up for a payment plan and then I get more financial aid awarded, can I apply that to my payment plan to reduce it?
Yes until the cutoff date set up by Nelnet for the semester. After this date you will be refunded for any overage and then pay Nelnet directly to reduce your payment plan.
My financial aid is not disbursed, but it is in authorized status. Will it reduce the balance I need to budget for my payment plan?
Yes, all pending payments that are on POUNCE, including financial aid, third party payments, or any prepaid tuition in memo status or authorized status are counted towards your balance reduction.
If I sign up for a payment plan and then decide I want to make a change, can I?
What if I can’t make my payment plan payments timely?
If I don’t pay Nelnet, does it affect my financial status at the University?
I contacted the University and I was told it was too late to sign up for a payment plan this term. How can I make sure I get to sign up for future terms?
Why do I need tuition insurance?
Just as you purchase insurance to protect your home and car, tuition insurance allows you to protect the investment you make in higher education for yourself or your child. Tuition insurance can reimburse you for non-refundable tuition, fees and room and board costs (up to the amount of your policy limits) should your child have to withdraw from school for a covered reason.
What does tuition insurance cover?
Tuition insurance reimburses you for up to 100 percent of tuition costs, as well as fees, room, and board. The Tuition Protection Plan also includes Student Life Assistance benefits.
When is the best time to purchase tuition insurance?
A policy must be purchased prior to the end of add/drop.
If I need to increase my insurance coverage, do I have to purchase more coverage prior to the end of add/drop?
Yes, a student needs to purchase any additional coverage prior to the end of add/drop. You may cancel your existing coverage and re-enroll with higher limits by the deadline, if you wish to increase your coverage. Coverage options may vary by school.
Will the school reimburse my tuition payments if I withdraw?
Not necessarily. Tuition refund policies vary by school, but typically a school will only provide a partial refund for withdrawal after classes have begun, and will provide no reimbursement after a certain date. Also, if your tuition and fees was paid with financial aid, typically financial aid that is unearned is returned to the source of the funding upon withdrawal.
Who is eligible for the Tuition Protection Insurance Plan?
Any student who is healthy enough to begin classes, attending Augusta University. Augusta University students may opt in for the Tuition Protection Plan program, are responsible for tuition costs, and are eligible to purchase Tuition Protection Plan. Tuition Protection Plan may not be available in all states. Eligibility and coverage variations are determined by the student’s state of residence defined during the enrollment process.
What is included in non-refundable costs?
Non-refundable costs can include tuition, fees, room and board that is not refunded by the school.
How long does the policy last?
Policies are by semester. They begin the first day of classes and cover the academic term. Multiple terms can be purchased, but must be purchased before the end of add/drop for any semester.
How are policy limits defined?
Standard coverage is up to $10,000 per semester, with a minimum of $1500 per semester. There is an option to purchase up to $75,000 per semester, but would have to be contracted separately from the student system options, by contacting GradGuard directly, at 877-794-6603. You can begin by checking the web page of information gradguard.com/tuition/augusta.
Am I covered while participating in Study Abroad?
Tuition and fees associated with the study abroad program that are paid as part of your matriculation costs are covered. Not the study abroad program costs.
If a parent or guardian purchases insurance, will I be reimbursed if my son or daughter withdraws from Augusta University?
In most cases, yes. Tuition insurance provides reimbursement of prepaid, nonrefundable payments if your child has to withdraw for one of the reasons covered by your policy. Covered reasons vary by plan but may include a covered illness or injury, psychological or mental disorder, death of student, and even any unforeseen reason.
Is my tuition refund paid directly to me?
Once a claim is approved, payment is made directly to the policy holder. The policy holder is the person who purchased the insurance.
Is a student eligible for tuition insurance if they are paying for school with financial aid?
Yes. Students who pay for all or part of their tuition using a student loan are still eligible for our insurance and for a refund of their tuition. If the student is still responsible for paying back the student loan after they withdraw, then GradGuard Tuition Protection Plan may refund that amount minus any refunds given by the school. The same applies for any financial aid. However, tuition reimbursement insurance only reimburses expenses paid out of pocket, not grants or scholarships paid directly to the school.
What is Student Life Assistance?
Student Life Assistance is included with all tuition insurance products from Allianz Global Assistance. This is a free service that provides 24-hour assistance to students and their parents in emergency situations. For example, Student Life Assistance staff can help families travel to see their hospitalized student, assist in arranging to transport a student home after receiving medical care, or arrange for a sick or injured student’s car to be driven back to his or her home.
How do I file a claim?
Please call 1-888-427-5045 to begin the claim process. Once you have filed your claim, you will receive a confirmation email as well as required documentation.
How do I check the status of a claim I have filed?
Call 1-888-427-5045 to check the status of your claim.
How long will it take for my claim to be processed?
We begin to process your claim once we receive your claim form and all supporting documentation. Please allow up to 10 business days for us to complete this process.
How do I submit my claim documents?
Please mail, fax or email your documentation to:
Allianz Global Assistance
Attn: Tuition Claims Dept.
P.O. Box 72031
Richmond, VA 23255-2031
Fax: (804) 673-1469
How do I get the required forms or another copy of my policy documents?
Call 1-888-427-5045 to request forms or an additional copy of your policy documents.
How do I cancel my policy?
Call 1-888-427-5045 to cancel your policy. For a full refund of your premium, you must cancel within 10 days of purchase and must not have filed a claim. After this, refunds are prorated by the insurance company.
What is an existing medical condition?
An existing medical condition is an illness or injury that the student was seeking or receiving treatment for or had symptoms of within the 60 days prior to purchasing the policy. Please also note that you may still be covered for losses caused by reasons other than those related to an existing medical condition. See the Certificate of Insurance/Policy for details.
Who provides the insurance for these plans?
Insurance coverage is underwritten by Jefferson Insurance Company (NY, Administrative Office: Richmond, VA), rated “A+” (Superior) by A.M. Best Co., under Jefferson Form No. 107 series. Allianz Global Assistance is a brand of AGA Service Company. AGA Service Company is the licensed producer and administrator of this plan and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage because of the affiliation between AGA Service Company and Jefferson Insurance Company.
What is the cancelation policy?
Policies may be canceled and refunded in full prior to the last day of add/drop. For cancelation inquiries please give us a call or email us at email@example.com.
This section describes the general exclusions applicable to the coverage under your policy. An “exclusion” is something that is not covered by this insurance policy, and therefore no reimbursement would be available.
This policy does not provide coverage for any loss that results directly or indirectly from any of the following general exclusions:
This policy does not provide any coverage, benefit, or services for any activity that would violate any applicable law or regulation, including without limitation any economic/trade sanction or embargo.
When can I retrieve my 1098-T form on POUNCE?
Tax year 2023 1098‐T electronic forms will be available on POUNCE in the billing center no later than January 31, 2024. There is a link to the Paper Form process from POUNCE. Students who were enrolled prior to fall of 2023 and would like to review or print their prior year 1098-T form may do so from POUNCE as well.
What is the 1098-T Authorization?
An agreement to authorize the institution to provide your supplemental tax information to you electronically via POUNCE. This is the same information that you would receive on paper. Online availability provides zero wait time, increased security, and the option to print the form multiple times, anytime. The electronic form is delivered in the same format as the paper forms.
To what tax years does this consent apply?
Your 1098‐T authorization will apply to the current tax year and every year following the date of consent that applicable data is available. The tax year is inclusive of all payments of qualified charges that occurred between January 1 and December 31.
I have authorized the institution to provide my 1098-T electronically. Can I obtain a mailed paper form also?
Yes. Instructions for receiving a paper copy are available below and on POUNCE:
Students who wish to receive a paper 1098-T statement in addition to the electronic version must submit a formal, notarized request to the Business Office. To withdraw consent to receive this form electronically, a separate formal notarized request must also be sent to the Business Office. More information regarding this can be found on the Business Office website in the 1098-T FAQ.
Do I need to file this 1098-T form on my income taxes?
Please defer this question to your tax preparer. Generally, 1098-T forms are supplemental, and thus, not a required document. The Business Office will not provide tax filing information to students as we are not certified tax preparers.
How can I determine which fees are qualified for the 1098-T form?
IRS regulations state: “Qualified tuition and related expenses are tuition and fees a student must pay to be enrolled at or attend an eligible educational institution.”
The IRS guidelines specifically include tuition and fees that were paid by students during the applicable calendar year. Payments for personal, living or family expenses are not considered a qualified payments and are not reported. This excludes payments for room and board, insurance, transportation (parking), and medical expenses (student health fees). This is true even if the charge must be paid to the institution as a condition of enrollment or attendance.
I registered for spring 2024 term in 2023, but did not receive a 1098-T form. Why?
1098-T data is reported based on the dates tuition and fees were paid on your account. The IRS requires tax information to be reported based on the calendar year including January 1-December 31. If you registered for the 2024 spring term during 2023, but paid in 2024, the payment will be reported on the 2024 1098-T tax form.
I have graduated. How will I receive my 1098-T form?
Graduates have access to POUNCE for 1 year after their graduation date.
I have withdrawn. How will I receive my 1098-T form?
Your tax form will be mailed to your permanent address if you were not enrolled past fall 2022.
Be sure to keep your personal information updated on POUNCE by entering updates online, or by submitting updates to the Registrar’s Office firstname.lastname@example.org or by calling (706) 446-1432.
Why was I emailed to supply my SSN or TIN?
The IRS has a reporting requirement that any students who receive a 1098-T supplemental tax form must have a valid SSN or TIN on file, or be required to respond that they do not have a SSN or TIN. If the institution identifies records missing the SSN or TIN, the institution must send notice to the individual to collect this information via form W-9S. If your record is found to have an invalid or missing SSN, you will be required to remit proof of the valid SSN or TIN. IRS W-9 Form Information