Terms and Conditions


Please read the following information carefully. If you have any questions regarding the Augusta University JagCard please call 706-731-7080.

Augusta University hereby establishes a JagCard account in the customer’s name for the amount receipted with the following conditions:

The Augusta University JagCard is your only official Identification card. It is not transferable and must be returned upon request. Because misuse of cards may have a negative impact on both students and the institution in general, students are expected to protect their card and abide by all terms and conditions associated with the use of the JagCard as student identification as detailed in the Student Handbook. The JagCard and its account(s) and all forms, records, and transcripts of its use are the property of the University. Use of the JagCard account may be revoked at anytime.

The JagCard JagCash 
(a) account is a record of pre-deposited funds accessed by the cardholder for the purpose of purchasing products and services; (b) there is no daily limit on the number of purchases that may be made and debited; however, no debits or charges shall exceed the amount of deposited funds; (c) no interest shall be paid on any balance in the account(s); (d) the cardholder understands and agrees that the account is nontransferable; (e) the accounts(s) will be activated automatically upon receipt by the University of an initial deposit; (f) the patron is responsible for monitoring his or her own account balance(s) and for all purchases and deposits made, which can be done online. Deposits may be made as follows: (1) in person at the JagCard Office or the Augusta University JagStore with cash, check , money order, credit card or debit card; (2) JagCard Cash or Commuter and Optional Meal Plans may be purchased online once the patron has set up his/her account; (3) by mail addressed to: Augusta University, JagCard Office Box 44, Summerville Campus, 1120 15th Street, Augusta, Ga. 30912. All deposits will be immediately available for use.

Fees are not charged to the cardholder for any transactions handled in person; A check presented for deposit to an account, which is returned by the bank as uncollectible, will be assessed a fee of $35.00 per check or the fee assessed by the University Bursur’s Office. The Cardholder’s account(s) will be deactivated until sufficient funds are deposited by the cardholder.  A charge of $1 will be charged for other statement requests that are emailed by the JagCard Office.

Balances, refunds, returns and account closures (a) Merchandise may be accepted for return in accordance with the refund policy in effect at the place of purchase of the product(s) or service(s). Any refunds shall be credited to the cardholders account; no cash refunds will be made for any purchase made with the JagCard. (b) the JagCard account balances are non-interest bearing. (c) Requests for refunds from your JagCard JagCash Account are granted at graduation, and termination of employment by written request. (d) All requests for refunds must be received within 180 days of graduation, withdrawal, or termination. Funds in the JagCard JagCash accounts longer than 180 days after graduation, withdrawal or termination from the University are forfeited and become the property of Augusta University. (e) No refunds on monies remaining on the JagCards will be issued for account balances of $10.00 or less. (f) Students who withdraw from the university or are withdrawn by the university and wish to request a refund of the remaining JagCash balance may do so. (g) No refunds will be processed if monies on account were placed by scholarships, awards, or given by campus departments. (h) NO REFUNDS on meal plan balances. (i) A processing charge of $10.00 per account will be deducted from the remaining balance. Please allow approximately four weeks for any refund to be processed. Only the card holder may request a refund. Please note that any monies awarded to the student/faculty/staff must be spent on campus and are not cash refunded. (j) Any balance remaining on a card that has been unused for a period of 180 days becomes the property of the University. (k) The University will not be liable if through no fault of the JagCard Office there are insufficient funds to complete a transfer, there is documented system failure or there are circumstances beyond the JagCard Offices’ control (such as fire, flood, earthquake, civil disturbance, etc), which prevent the transfer.

You have 6 months to request a refund once you are no longer a student or employee.  Any balance under $10.00 will not be refunded.  

Account Activity – Balances given by card readers may not reflect outstanding account activity made manually or very recent transactions. The JagCard Office will be able to provide a detailed transaction report to the card holder only. It is the cardholders responsibility to keep track of spending, in the JagCard Debit Account Program. If the cardholder attempts to use the account when there is not enough funds in the JagCard JagCash Account, the transaction will not be approved. However, should the rare occasion arise when, due to a systems problem or otherwise, a purchase occurs with not enough funds in the JagCard Debit Account (creating a “shortage” or “negative amount”), the “owed” funds will automatically be deducted from the next deposit. Alternatively, the JagCard Office will bill for a negative balance that is on the system for more than five(5) days and reserves the right to assess a $15.00 fee. The JagCard Office is entitled to freeze any funds remaining in a JagCard Debit account in the event a check or credit card charge submitted to us in payment is returned unpaid. Repeated cases of shortages or negative amounts will be grounds for cancellation of participation in the JagCard Debit Account Program. In the event the university must retain a collection agency to collect negative amounts from the cardholder, the cardholder may be assessed, in addition to the negative amount, administrative fees to the greater of $25.00 or 15% of such amounts, plus any applicable interest as permitted by law. The cardholder will be placed on hold until all charges are cleared.

Lost, Stolen or Damaged cards should be immediately reported to the JagCard office, or reported to Augusta University Police Department. You are liable for any unauthorized use of your lost or stolen JagCard, and all accounts on it, until we are notified. Once notified, we will block your JagCard, preventing unauthorized usage. Users may also deactivate their JagCard immediately online. A police report does NOT waive the minimum charge of $20.00 when replacing a stolen card. Replacement cards are $20.00 for your first replacement, $25.00 for your second replacement and $30.00 for three or more replacements. Once a new card is made, previous cards cannot be reactivated nor will the replacement fee be rescinded. Damaged cards are replaced at the same replacement fee as stated above. Cards that have become de-magnetized will be re-magnetized and no charge will be made for this service.

Error Resolution—If there is an error on a receipt of activity statement, or if the cardholder would like more information about a specific transaction, the JagCard Office may be contacted by phone at 706-731-7080 or by mail within sixty(60) days of noticing the error. In the event of verbal notification, the JagCard office may require that the cardholder submit a written notification with ten (10) business days. If our statement shows transactions you did not make, tell us at once. If you do not inform us within 60 days after the statement was provided to you, you may not get back any money you lost if we can prove that we could have stopped someone from making the transaction if you had reported it in time.

Disclosure of Account Information to Third Parties The JagCard office will only disclose information to third parties about your account or the transfers you make (a) where it is necessary for completing transfers; or (b) in order to comply with government subpoena or court order, or (c) if you give your written permission. The University will comply with all applicable laws and University policy regarding the use of information of stored images.

Changes in Terms and Conditions—The University shall mail, email to your university email account, or deliver a written notice at least twenty–one (21) days before the effective date of any change in terms or conditions if the change would result in increased fees, charges, or increased liability for the cardholder. Prior notice need not be given where an immediate change in terms or conditions is necessary to maintain or restore the security of an electronic fund transfer.

Residential Meal Plan Terms and Conditions

Undergraduate housing students on the Health Sciences campus and all University Village housing students are required to purchase a meal plan.

Health Sciences campus undergraduate housing students must purchase either the Jaguar Blue Plan or the Jaguar Gold Plan. The Jaguar Blue Plan will automatically be added to the student account, students may choose to upgrade to the Jaguar Gold Plan.

University Village housing students must purchase the University Village Upper Class Plan. Students may choose to add any additional plan to their account, but all University Village residents must have the University Village Upper Class Plan.

Any residential meal plan purchased for Fall Semester will automatically be renewed and charged to the student’s account for the Spring Semester. Any meal plan purchased for any Summer Session will be active from the beginning of the first summer session until the end of the last summer session.

  • The last day to request an exemption or decrease from the gold to blue plan for Fall Semester is Residence Hall move-in day. Students may upgrade from the blue to gold plan any time during the semester.
  • The last day to request an exemption or decrease from the gold to blue plan for Spring Semester is the last business day before classes start for Spring Semester. Students may upgrade from the blue to gold plan.
  • Unexpended flex dollars expire at the end of each semester.
  • A student who has a medical condition requiring a diet that cannot be met by Augusta University Dining may be exempted. Please submit a letter each academic year to the JagCard office no later than Residence Hall move-in day for fall semester or the last business day before classes start for Spring semester that concisely and fully describes your dietary circumstances along with supporting documentation from a licensed medical physician. The physician must be an impartial professional who is not a family member. Students and physicians should avoid making requests for exemption based on conscious choice or medically unsubstantiated beliefs. A team of Augusta University professionals that includes a Registered/Licensed Dietician will make the final decision on exemptions.
  • A student whose religious beliefs impose dietary restrictions that cannot be met by Augusta University Dining may be exempted. Please submit a letter each academic year to the JagCard office no later than Residence Hall move-in day for fall semester or the last business day before classes start for Spring semester that concisely and fully describes your religious circumstances along with supporting documentation from your religious counsel.

JagCard Office Contact Information:

We suggest scanning and e-mailing any requested documentation.

 JagCard Office
Summerville Campus
Jaguar Student Activities Center, Room 236
706-731-7080
jagcard@augusta.edu
 
Mailing Address:
JagCard Office
Summerville Campus
1120 15th Street
Augusta, GA 30912

 The following conditions apply to all meal plans purchased:

  • There are no refunds for missed meals.
  • Weekly meal allowances re-set Sunday at midnight for the Jaguar Blue and Jaguar Gold plans.
  • A student who withdraws or is required to withdraw from the university during a semester may receive a refund of meal plan fees on a prorated basis, determined by the date the student submits a formal request of withdrawal to the JagCard Office.
  • No meal or meal plan sharing is permitted in Atrium Dining Hall.
  • A valid JagCard must be presented at each meal service.
  • Please view the calendar at: augustauniversitydining.com for Atrium Dining Hall meal service days. Generally, meal service is not offered on official campus holidays.