The Information Desk on the first floor of Reese Library is able to assist library patrons with printing and scanning, computer logons, microform machines (personnel permitting), and basic computer technical help such as saving files, sending emails and attachments, scanning, and using the wireless network. Someone will be available at the desk whenever the library is open. For more extensive help using the computers or for an in-depth orientation to the microfilm reader and scanners, a staff member is available Monday through Friday 8:30 a.m. - 5:00 p.m. to assist.
The majority of the computers in Reese Library are for student, faculty and staff of Augusta University and the Summerville contingent of East Georgia College. There are four computers which are available for community users if not in use by our students, faculty or staff. (See the Community User policy) There are also computer kiosks on each floor that give direct access to the GIL-Find library catalog to any library patron.
Students receive a Pounce account as part of their application to Augusta University. Students should use the Pounce userid and password to access campus computers after they have registered for classes. Faculty and staff are given userids and passwords as part of the hiring process. Users should contact the ITS helpdesk at 706-721-4000 if a password is forgotten or not working. Before calling, a few things to check are:
Saving your work often is one of the keys to college success. No one likes to be putting the final touches on his/her masterpiece only to have the computer eat all that work in a blink of an eye. Worse for the aspiring scholar, for virus security and general stability, all of Augusta University computer labs have software that boots the computer to a clean version of Microsoft Window every time it is restarted. If the machine reboots, all that hard work is gone to the ether. The first step of correcting any machine that is acting weird or having a problem is to reboot the machine - sending all the unsaved work straight to the mythical bit bucket.
Students can print on campus using their printing allowance. This is initially set up with $25 from the student technology fee to give 500 pages of prints. Students can go to the JAGCard office to add funds to this allowance if they find they need more pages. There are printers on all three floors of the library to accommodate black and white printing. These can be identified on the printer list by the LBPR[X]LOB on Pawprint1 naming structure (where the [X] is the floor number.) When you print to these printers, there will be two pop-up windows: the first tells you what your current printing fund balance is and how much this print job will cost of that balance and ask for your approval to proceed. The second window will then pop-up to tell you the name of the printer that printed your job. On the first floor, this second window is important because it will tell you whether your job was printed on the left-hand printer (LBPR1LOBB) or the right-hand printer (LBPR1LOBA).
The first window will sometimes come up with an error that says something about “Unable to execute, Printer in error state”. This error means that the printer the software selected has an error. Go over to the printer and read the LCD. If it says “Out of Paper”, add paper to the trays by gently opening the paper tray and placing a package of paper (without the wrapper) in the tray and gently closing the drawer. If there is no paper next to the printer go to the Information Desk and inform the staff member there. If any other error is on the LCD on the printer, go to the Information Desk to get help.
Sometimes the first window will say something about being unable to determine the user’s totals. If this happens, you will need to report to the ITS Student Helpdesk in University Hall during normal business hours to get your account straightened out.
Reese Library has a color printer available at the Information Desk. In the printer list, it is identified by the name LBPR1A on Gutenberg1 on student machines and either Circulation Desk Color Printer or Access Services Color Printer on the community user stations. Color printing is NOT covered in your printing allowance, so you will have to pay with cash, check or JAGCard funds for these prints. A hold will be placed on your Banner account if you send prints to the color printer and do not pick them up and pay for them, so do not select LBPR1A unless you are sure you want to pay for color prints. The cost is $0.15 per page for any page printed on this printer by a student with a valid JAGCard and $0.50 for a member of the public. These fees are charged whether the document printed is color or black and white! Toner for that printer is much more expensive than that made for the black and white printer.
If you cannot find the printer on your machine or there is an error message on the printer entry in the print screen, contact a staff person at the Information Desk.
If as a student, you are out of your printing allowance and cannot get to the JAGCard office to add printing cash, contact a staff member at the Information Desk and they will install a printer on your machine that will enable you to print for $0.05 (5 cents) per page at the Information Desk. Again, this can only be paid with cash, check or JAGCard funds.
Reese Library has two wireless networking options: GR-Secure and GR-Guest. For students, faculty and staff, GR-Secure is the best solution as this network is encrypted over-the-air to prevent unauthorized people from intercepting your communications. GR-Guest allows visitors to campus access the internet while they are here. It is not as encrypted since it is designed so visitors can check their mail and calendars while on campus.
When you connect to GR-Secure, you will have to provide your JAGNet username and password in the window that presents. On a Windows-based laptop or tablet, the interface will check for the presence of a CISCO security checker software and if found will check the device for programs that have been identified as security or legal risks to our network. If the software is not found it presents a screen to download and install the software. Once installed, it runs the check and if no threats are found, grants connection to the GR-Secure network. Apple laptops are similar, but iPads just present the login screen and let the user have access. iPhones and Android phones are very easy to connect, but depending on which version of the software, may have different screen options. They all require the JAGNet Id and password, but sometimes call them different things. If you have any questions, call the IT Help Desk at 706-721-4000. They have checklists for most of the types of phones and can talk you through getting connected.
Sometimes a laptop or other device will just refuse to work with the GR-Secure router and give unexpected screen options. If this happens, first try to “forget” the GR-Secure connection and then search for wireless connections (many devices do this automatically.) When GR-Secure reappears in the list try to connect to it. Most of the time it will now run through the connection process and work. The next thing to try is to “forget” the GR-Secure connection and restart the device (i.e. power it off and cold start it.) Then try to connect. Most of the remaining cases will be cleared with this process. If these two things do not work, take the device to the IT Help Desk in University Hall and let them fix it for you.
The GR-Guest network is usually very simple to connect to. Select GR-Guest and press/click/tap (depending on device) “connect”. A browser window should pop up with a screen full of legal requirements that you will be agreeing to if you click continue (it might say “yes”). Read it through at least for the first time (by connecting you are acknowledging that you will be legally bound by the words on the screen) before you click the button.
Sometimes a device refuses to launch that browser window to allow you to accept the legal contract. If this happens, try to “forget” GR-Guest, manually launch the browser (it will give a connection error at this point), and then try to connect to GR-Guest. This usually fixes the problem, but occasionally the device is just stubborn. The IT Help Desk in University Hall will have to help after that.
1st floor Infosquare (Dell Optiplex 7010 - 31 stations)
2nd Floor West Wall (Dell Optiplex 7010 - 6 stations)
2nd Floor Lobby (Dell Optiplex 7010 - 3 stations)
3rd Floor West Wall (Dell Optiplex 7010 - 5 stations)
3rd Floor East Wall (Dell Optiplex 7010 - 6 stations)
Presentation Room 308 (Dell Optiplex 7010 – 55 inch Sharp 1080p TV):
1st Floor Infosquare Handicap station (Dell Optiplex 7010 - adjustable desk):
1st Floor Infosquare Scanning Stations (2 X Dell Optiplex 780 - HP ScanJet 7300)
3rd Floor Lobby Area (Dell Optiplex 790 - 11 machines)
3rd Floor Elevator Lobby Area (Dell Optiplex 780 2 machines)
3rd Floor Family Room (Dell Optiplex 780 - 2 stations):
3rd Floor Family Room (Dell Optiplex 790 – 1 machine):
Presentation Rooms 213 and 310 (Dell Optiplex 780 – 40 inch 1080p monitor)
2nd Floor Microfilm Room (2 Dell Optiplex 790):