Impact Back to Class

The kick-off for a new semester is always an exciting time at Augusta University. Leading up to the first day of class, we published 10 articles on Jagwire, garnered media attention and blog content for Move-In Day, and focused social media posts on connecting current students with transfer and incoming freshmen.

Main Jagwire Story Statistics

Article Reach

2,807

Average Time on Page

2:45

Impressions

3,899

Engagements

279


First Day of School Jagwire Package

Articles in package

10

pageviews

9,167

Average time on page

2:59


Jagwire Averages for past fiscal year

Pageviews

695,028

Average Time on Page

2:21

Pages per session

1.57

New Users

227,941

Higher Ed Industry standards Pages per session: 2.42


News Release for Move-In day

open rate

29.8%

click rate

1.37%

Earned Media

earned media mentions

7

aggregate readership

35,835

Social Media

"Welcome #JagNation '23" post on Facebook had 36,282 impressions with an 11.9% engagement rate.


Impact Katrina Keefer

In the beginning of July, we announced that Katrina Keefer had been named the new CEO of Augusta University Health. Following her arrival, we pushed out a lengthy feature on Keefer so the institution could get to know our new CEO. We also wrote an article on Keefer being a featured guest at a chamber town hall event. These stories generated over 4,500 pageviews with an average time on page of 4:05.

Externally, we sent out a news release regarding the announcement of AU Health’s new CEO which received an open rate of 40% and a click rate of 38.1%. This also generated 36 media mentions with an aggregate readership of over 1,500,000. Our social media post also generated 2,732 impressions and 304 engagements

Impact Brave the Shave

For the second year in a row, the Children’s Hospital of Georgia hosted the Brave the Shave event on Aug. 29. Brave the Shave is an awareness event designed to raise money to support Children’s Hospital of Georgia and also to bring awareness to Pediatric Cancer Awareness month that starts September 1. Two articles were published for Brave the Shave with total pageviews of over 1,500 and an average time on page of 2:18.

Externally, we sent out a media advisory for the event that resulted in an open rate of 26% and a click rate of 1%. We also received 11 earned media mentions with an aggregate readership of over 134,000. Social media posts generated 5,821 impressions and 41,527 reach.

Impact IGIVE

IGIVE kicked off this year on Aug. 8. Two articles were published in Jagwire with over 1,200 pageviews and an average time on page of 2:16. The IGIVE events were promoted on social as well as our internal newsletters, The Weekly Checkup and Jagwire Weekly.

Externally we pushed out two news releases with an average open rate of 27% and an average click rate of 7%. Social media posts generated 6,366 reach. We also created an IGIVE promo video that we uploaded to YouTube that has received 132 views with an average view retention of 26 seconds with the actual video being 31 seconds. As of September 30, we are at 28% participation with 2,315 employees contributing compared to 24% (2,070) last year.

The efforts of DCM are aligned with the Beyond Boundaries Strategic Plan and our four division goals. Below are highlights from the quarter on how we are meeting our goals. For more up to date measurements, visit analytics.augusta.edu.


GOAL ONE

Enhance reputation & brand recognition of Augusta University



180

Jagwire Articles, Briefs, & Features

Resulted In

191k+

Pageviews


70

Media Releases

Resulted In

2,690

Total Media Mentions

including

135

Top-Tier Mentions

Media Mentions in Key Areas

680

Research & Scholarship

TOP STORY: Is salt water good for you?

132

Students & Programs

TOP STORY: Best Colleges In Georgia: 2020 U.S. News Rankings

322

Cybersecurity, Technology & Innovation

TOP STORY: ATV Startups Have Raised $893M | Georgia Tech Awarded $1B for Research

Top story based on readership.



Internal Communications

The Weekly Checkup

41% | 4%

Average Open | Click Rate

Jagwire Weekly

38% | 3%

Average Open | Click Rate

2019 Healthcare Averages

21.09% | 2.25%

Average Open | Click Rate

2019 Education Averages

21.80% | 2.48%

Average Open | Click Rate


Content Marketing Highlights

Your Health Today
Avg time on page 2:28 minutes (FY19 Avg: 2:26)

TOP STORY
Being a daughter and a caregiver for a mom diagnosed with cancer

Children’s Health
Avg time on page 2:45 minutes (FY19 Avg: 2:09)

TOP STORY
Identifying the three P’s: Poison oak, poison ivy and poison sumac

JagNation
Avg time on page 1:44 minutes (FY19 Avg: 1:50)

TOP STORY
Justin: Pushing the boundaries

GOAL TWO

Student and patient recruitment and retention in defined markets

Health System

25,264,340

Traditional Paid Media Impressions

1,666

Online Appointment Requests

Online appointment requests trended above average each month during Q1.

Health System

5M+ | 40k+

Impressions | Ad Clicks

2,000+

Calls & Appointment Requests

Health System

17,000+

Online Physician Searches

2,150

Leads

University

6,511,591

Paid Media Impressions

1,320

Apply Clicks

GOAL THREE

Web platforms to meet demand

my.augusta.edu Migration & Launch

A six month implementation and site migration from PAWS to my.augusta.edu was completed entirely in house.

Timeline

  • February 1st, 2019 - Demo period begins
  • April 1st, 2019 - Soft launch
  • July 1st, 2019 - Midpoint review
  • October 1st, 2019 - PAWS closing process begins
  • October 4th, 2019 - Migration complete & my.augusta.edu officially launched

3.3M

Augusta.edu Siteviews


673k

AugustaHealth.org Siteviews


78k

my.augusta.edu Siteviews

240,599

Site Searches

Top Searched for Items

  • D2L
  • oneUSG
  • paws
  • registrar
  • housing
  • travel
  • calendar
  • library
  • box
  • ITS Duo

GOAL FOUR

Improve processes & policies

Published and distributed FY20 Strategic Communications and Marketing Exercise


60

Users Completed Web Training

738

Resolved External Requests

MILESTONES

  • Launched FY 20 plans and campaigns

  • Launched Integrated Digital Content Team

  • Second annual issue of Cyber Augusta published

  • Physician online reputation training

  • Won 3 GHA Marketing and Public Relations (GSHMPR) awards

  • Completed 3rd Annual Augusta University/ AU Health PR and Media Survey

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