Passport Modules


The #1 Business Skill

Every year employers are surveyed about what they seek in candidates for job openings. Each year communication is listed among the top 3. It has been for years. This module introduces you to some best practices around professional communication.

Step 1 - Learn

Read the overview of best practices for conducting business on the phone.

Step 2 - Practice and analyze

Create a fun video of yourself telling a short story. Then you will look for communication patterns and habits that you can build on.

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It's public record now

Writing is almost as important as verbal communication. Emails, documents, procedures, and marketing require you to craft appropriate communication at work.

Step 1 - Learn

Read about good business writing.

Step 2 - Practice

Make corrections and suggestions on some sample writing provided.

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Just like following the rules of the road while driving, you need to learn the signposts and techniques for navigating expectations at work.

Step 1 - Learn

What are some of the most common faux pas at work? How can you learn the unwritten expectations and how to avoid unnecessary problems.

Step 2 - Check the checklist

Check your understanding of the concepts presented. Make an educated guess about your workplace's etiquette and get a reality check.

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Everyone keeps talking about customer service...

Employers have learned that customer service can make or break their business. You will explore how to better satisfy customers which enhances your boss' brand and success.

Step 1 - Learn

Learn how to identify a customer's real need, and explore creative ways to effectively deal with unhappy people.

Step 2 - Apply the case study

Give it a try - you learned about creating happy customers, now see how you might apply it to a real case.

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The ubiquitous phone

The phone call is still the pillar of business communication in spite of the many communication options today. Be a phone call master to move your career forward.

Step 1 - Learn

Read the overview of best practices for conducting business on the phone.

Step 2 - Improve caller experience

Check your understanding of the concepts presented using a rubric applied to a case study.

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There is no I in team...

Teamwork is ranked by employers as one of the most important elements of a successful organization. We have to work together if we expect to grow the enterprise.

Step 1 - Learn

Explore core concepts of how teams form and how you can become a new productive member.

Step 2 - Team Player Survey

Complete the Team Player Survey and see the PowerPoint slides to identify your unique teamwork style and how you can increase your productivity.

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Is this OK?

It's helpful to think through some of the daily decisions we make about what is OK and not OK on the job. This module covers a straightforward decision model that should help you think through questions about what is OK.

Step 1 - Learn

Read the overview of the most common ethical frameworks for decision making

Step 2 - Decide the case study

Work through a case study or two in order to clarify the principles of ethical decision making.

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Don't just sit there...

Initiative is the single attribute that always sets one person apart from the others. This skill can benefit your entire career life. When you take personal ownership for the success of the organization you will make a difference to the organization and the people in it.

Step 1 - Learn

Read about the politics of initiative and review how-to steps to catalyze your own success on the job.

Step 2 - Taking action

Brainstorm ways to take initiative on your current job.

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Difference in the workplace

In today's workplace, sensitivity to diversity and corporate culture is absolutely required. A climate of acceptance and safety means understanding your own biases and finding ways to move beyond them.

Step 1 - Learn

Explore how first impressions can influence relationships. Read the overview of best practices for understanding culture.

Step 2 - Take the cultural inventories

Organizations also express a definite culture. Explore how you can navigate both the corporate and interpersonal issues of culture.

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The Reflection Journal & Resumes

A key component of any internship or job (paid or unpaid) is learning through reflection. We provide a structured journaling model that students find helpful and interesting. Then you apply it to your resume.

Step 1 - Learn

Read the overview of the 4 phase journaling and experiential education model.

Step 2 - Apply

Check your understanding of the concepts presented and learn how to include your current job on your resume.

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