Transcripts


Current Students

  • Step 1: Access and login to POUNCE
  • Step 2: Select “Student” tab
  • Step 3: Select “Student Records”
  • Step 4: Select “Request Official Transcript” 

To ensure a final transcript is sent, you may wish to check POUNCE and review your unofficial transcript to make sure your most current grades are included.  You may request a transcript be "held for grades" or "held for degree".

Please Note: We do not accept in-person transcript requests.  All requests must be submitted online to ensure quick turnaround from our partner Credentials Solutions.


Former Students/ Alumni

Transcripts Plus Augusta University has contracted with Credentials Solutions to provide transcript ordering, printing and delivery.  Your transcript request is securely linked to the TranscriptsPlus System hosted by Credentials, Inc.  Credentials, Inc. is the vendor to Augusta University who provides transcripts through an encrypted and secure service.   

Former students and alumni (who do not have access to POUNCE) can request a transcript online anytime and from virtually anywhere using the TranscriptsPlus System (Credentials System). Payment must be made by debit or credit card.  Credentials, Inc. is the vendor which Augusta University contracts with to provide transcripts through an encrypted and secure service.  For customer service, please contact Credentials, Inc. at (847) 716-3005.

If you need your transcript quickly it is highly recommended that you choose the PDF option, as it can take up to 10 business days from the day your order is completed for you to receive a transcript sent via 1st class mail. However, please be aware that when sending a PDF transcript to yourself, it cannot then be forwarded to a different email address. Forwarding a PDF transcript makes it unofficial. If your transcript is going to a third party, you should have it sent directly to their email address.  This ensures that the transcript will still be considered an official University document.


PRICING AND PAYMENT

Processing and Transcript Charges

Official Transcript- Deliver to Recipient                                                                                                  $10.00 Per Transcript
Official Transcript- Pick Up                                                                                                                                          
$10.00 Per Transcript

printed delivery Charges

Domestic Federal Express to main 48 states                                                                                                             $20.00 Per Recipient
Domestic Federal Express to Alaska or Hawaii                                                                                                          $20.00 Per Recipient
International Federal Express                                                                                                                                     $43.00 Per Recipient

AUTHORIZATION INFO

In order to comply with the Family Educational Rights and Privacy Act of 1974 (FERPA), all transcript orders require authorization. Augusta University provides the following procedure(s) for authorizing transcript orders:

  • Your order can be authorized by signing an Authorization Form that we will provide at the end of this ordering process and returning this form via fax or mail.
  • Augusta University provides an additional way to automatically authorize your order if:
    • You attended Augusta University any time from 1989 to the present
    • The billing name on the credit card you use to pay for this order matches both the student name on this order and the student name in their records
    • A specific number of fields in this order such as Student ID, Social Security No., and Date of Birth match the information in their records

    Because actually checking the records at Augusta University is a process that occurs after your order has been entered, we cannot tell you definitively at the time of ordering that your order will qualify for Automatic Authorization. If we successfully authorize your order, we will notify you of that fact. If we are unable to automatically authorize your order, we will send you an Authorization Form that you must then sign and return via fax or mail before your order can be completed.

ELECTRONIC/PDF TRANSCRIPTS

What are e-transcripts?

The term E-Transcript refers to any transcript that is delivered to the recipient in an electronic format instead of being printed and mailed to the recipient. The availability of specific E-Transcript delivery options depends on the individual institution. This means that some institutions may offer one or more options for delivering your transcript electronically and other institutions may not offer any electronic options.

What does "PDF Delivered Electronically to Recipient" mean?

When you see this option on the order screen it means that the school from which you are ordering your transcript is capable of delivering transcripts in a PDF file format and the school you have selected to receive the transcript is participating in the Credentials TranscriptsNetwork and is able to receive PDF transcripts electronically from us.

What does "PDF Downloaded by Recipient" mean?

When you see this option on the screen it means that your transcript will be created as a PDF document and we will then notify the intended recipient that it is ready to be downloaded. This method is generally used when you have designated an individual or other non-educational institution who is not a participant in our network as the recipient.

What does this mean to me and why should I prefer this method of delivery over other methods such as 1st Class Mail or FedEx?

This option represents one of the fastest methods for delivering your transcript to the receiving institution. Using this option normally means that once the sending school has completed the processing of your order, it will be delivered much faster to the receiving institution. In addition, we will send you an email confirming the delivery so you will know immediately that your transcript has been received. With traditional "First-Class Mail", there is no way to confirm that your transcript has been received.

When I receive the email acknowledgement, does it mean that the receiving institution has completed the processing of my transcript data?

Normally the receiving institution must still do additional work on your information before it actually appears in their student records system. For this reason, you might call the admissions office and they may still respond that your transcript is not in their system. However, if we have sent you an email acknowledgement, then you can rely on the fact that your transcript is fact in the possession of the receiving institution but possibly still being processed. Your email acknowledgement from us is similar to a delivery confirmation from the U.S. Post Office on an Express Mail or Priority Mail package. It is also like confirming delivery of a Fedex or UPS package by tracking it online.

My order was entered as "PDF Delivered Electronically to Recipient" but it has been several days and I have not received an email acknowledgement that it has been delivered. What could have gone wrong?

Once your order is entered into our system, any of the following situations could be affecting the delivery of your transcript:

  1. All transcript orders require some form of authentication or authorization. If you were not originally authenticated by the sending institution at the time your order was placed or your order was eligible for "Automatic Authorization" but we could not match the information you provided to information in the institution’s student records system, then your order may be waiting on you to send in a signed Authorization Form. If this is the case, we will be sending you a reminder notice and a copy of an Authorization Form.
  2. It is possible that you have an outstanding obligation to the institution and this is preventing your order from being processed. If so, you should have received an email from us telling you about this problem and how to correct it.
  3. If you entered any of the student identifying data incorrectly (such as Social Security Number, date of birth, or student name) the institution's staff may be having trouble locating your records.
  4. If you attended the institution prior to the time they began maintaining electronic records, then it is possible that you are seeing this option because you entered your from/to attendance years incorrectly on the order screen and the institution will be unable to complete your order electronically. This "PDF Delivered Electronically to Recipient" option only appears on our screens when both the "Attended From" and the "Attended To" years on the order form are later than the first year of electronic data maintained by the institution.
  5. If the email address that you entered on your order was incorrect or if your email provider is blocking our emails to you (mysupport@credentialssolutions.com), then you will not receive our notifications about problems with your order and will not receive our authorization reminder forms. Note: if you never received your order receipt email from us, then there may be a problem with the email address you provided and you should contact our Customer Service Department at the number shown below.
  6. If you selected a "Hold for Grades" or "Hold for Degree" option on your order (if the institution offered such an option), then your order will typically not be completed until this information has been posted at the end of the term.

 

How can I check the status of my order?

You may check the status of your order by going to www.transcriptsplus.net/order and clicking the "Check the Status of My Order" link. You will need your original order number as well as the Student ID number or Social Security number that you entered on your order.

What if I need additional assistance?

Please call our Customer Service Department at (847) 716-3005 between the hours of 7:00 am and 8:00 pm Monday through Thursday and between 7:00 am and 6:00 pm CST/CDT on Fridays. One of our representatives will be happy to assist you.

FAQS

How will I know if my order has gone through successfully?

When you have successfully entered your order, you will see a screen with a title of "Order Accepted for Processing". This screen will state that your transcript order has been accepted and will provide you with a 9-character order number that you should retain in case you need to contact us about your order. If you do not see the "Order Accepted for Processing" screen, it is most likely because you have entered some incorrect information or your payment did not process successfully.

I was an international student and don't have a social security number. How do I proceed?

If the social security number is optional, leave the field blank. Otherwise, enter the number €9 nine times in the social security number field (999999999).

I'm using my parent's credit card so the name doesn't match mine. Is that ok?

You may use another person's credit card provided you have permission from that person to do so. You should also make sure that the other person (your parent, friend, etc) is fully aware that your order charge will appear on their credit card billing statement. If the charge is disputed because the charge is not recognized by the cardholder, YOU will be responsible for the charge itself plus a handling fee for dealing with this incorrectly disputed charge. You should also be aware that in most cases the use of a credit card in someone else's name will prohibit us from offering the Automatic Authorization feature on your order.

What if I don't receive my authorization form or other emails from Credentials Solutions?

First, check your spam/junk folder to see if the email is there. Otherwise, you can go online to transcriptsplus.net/order and click on the "check the status of my order" link to request another copy. You can also contact our Customer Service Center at 847-716-3005 and we will re-send another authorization form (or any other email you may be missing).

What if I don't have a valid email account?

You must supply a valid email address in order to use this service. If problems arise in processing your order, we must be able to communicate with you. If you enter a phony or invalid email address simply to get us to accept your order and a problem arises in processing your order, we will never be able to tell you about the problem and will automatically cancel your order after 30 days.

I live in Puerto Rico/U.S. Virgin Islands. How do I enter my delivery address?

The state code should be left blank and the country code should be PR, VI or VG.

Does First Class Mail mean it will get here faster?

First Class Mail is the term used by the USPS to denote regular service; i.e. putting a stamp on the parcel and putting it in a mailbox. This is the default method of delivery used by most schools. It does not speed up delivery.

If my school offers Fedex or one of the other expedited delivery services, will my order be processed faster?

The delivery method you choose for your order (First Class Mail, Fedex, UPS, etc) only applies once your order has been completely processed and printed. The time it takes to process and print your order is dependent on each school's offerings (Standard or Rush), how busy the records office staff is at the time your order is submitted for processing, whether your records at the school are in their online system or stored offline (if you attended prior to the school's implementation of electronic records), whether you have any special requirements for your order such as attachments or evaluation of general education credits, and how the school has set up their transcript printing cycles (some print on demand and others print overnight and mail the next morning).

My school offers Electronic Delivery (EDI/XML/PDF). Why do I only see these options on some of my recipients?

While Electronic Delivery is certainly the fastest way to get your transcript sent to a recipient and provides the highest degree of confidence that your order has been received, it is also a complicated process that requires that both the sender and receiver have special programs in place to deal with transcripts in electronic format. Schools that have the ability to accept and automatically process electronic transcripts in EDI or XML (i.e. data file) format, often do not want to accept PDF transcripts because PDFs in most cases require manual processing. For this reason, you will see different delivery options on your order based solely on which receiving institution you have chosen. Furthermore, at this time, EDI and XML delivery is only available to accredited post-secondary institutions and not to businesses or other non-academic recipients. Depending on your school, PDFs may or may not be available to 3rd parties such as individuals and businesses.

What if my delivery address is longer than the allotted space?

Space parameters are determined by the individual school and their Student Information Systems. If your address is longer than allowed, you can either abbreviate the address to fit or check with the the receiving party to see what they might suggest.

Can I check the status of my order online?

Yes. Go to transcriptsplus.net/order and click on the "check the status of my order" link. You will need your order number and either your Social Security or Student ID number in order to proceed. Many of our email messages will also contain a direct link to our Self-ServicePlus™ web application. Simply click the link in the email and you will be shown the status of your order.

I attended college/university a long time ago. Will that affect how long it takes to get my transcript?

Yes. Older records are often stored off-site and require additional time to process.

What if I never send in my authorization form?

If your order requires a signed authorization form and it is not received within 30 days, your order will be automatically canceled. PLEASE NOTE: We have a small number of schools that charge your credit card at the time your order is placed who will automatically refund the charges if your order is canceled.

i have a hold/encumbrance on my records. What happens to my order if I don't clear it up?

If your hold is not cleared within 30 days of placing an order, your order will be automatically canceled and you will be notified via email.

I have several charges on my credit card and I only placed one order. Why am I being charged multiple times?

The transactions you are seeing on your credit card are for pending charges only. The most likely cause is that we rejected your credit card one or more times because we could not verify your card billing address or card security value. Many issuing banks will reserve the charge on your card even though the card authorization attempt is rejected. These pending charges normally expire within 7 to 30 days. We cannot be responsible for any overdraft fees resulting from over-limit conditions caused by multiple failed authorization attempts. The actual charge for your transcript order should only appear once on your credit card statement when your order has been completed. (AGAIN NOTE: We have a small number of schools that charge your credit card at the time your order is placed who will automatically refund the charge if your order is canceled).

What if I need additional assistance?

Please call our Customer Service Department at (847) 716-3005 between the hours of 7:00 am and 8:00 pm Monday through Thursday and between 7:00 am and 6:00 pm (CST/CDT) on Fridays. One of our representatives will be happy to assist you.