Training Center Terms & Conditions

Prices

Products and course registration fees are listed on the "Price List" page. Prices are correct at the time of publication. Prices are subject to change without notice. Errors an omissions are expected. In the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Product Return and Refund Policy

If you are not satisfied with the products you have ordered, inform us within seven (7) days of your receipt and we will arrange for the return of the complete shipment and give you a full refund. In the case of defective or damaged items, inform us within ten (10) days of customer receipt and we will arrange for a return and exchange of those items. All products must be repackaged in their original packing for return shipment.

Note: There are no refunds for online courses or tests including but not limited to; NRP online tests, BLS for Healthcare Providers Online part 1, Heartsaver online courses or Heartcode online courses.

Course Cancellation Policy

All registrations are final. We do not issue refunds. (See our Reschedule Policy)

If you cancel or do not attend the class you have registered for, you will forfeit your entire course fee. 

Course Reschedule Policy

All registrations are final. No refunds will be issued

You may reschedule your course by calling or emailing us (706-945-2681 or wdeas@augusta.edu) at least 3 business days prior to your scheduled course date. There is no fee for rescheduling a course prior to 3 days from the start date.

If you reschedule your course fewer than 3 business days prior to the course start date, you will be charged $25.00 per reschedule. 

Course must be rescheduled and attended within 30 days from the original start date.

Up to two reschedule requests will be honored per course.

Please email us if you need to re-schedule

Course Late Arrival

If you are more than 10 minutes late, you will be not be admitted into class and you must reschedule (reschedule fee applies).

Complaints

Complaints about products or services that are not related to an American Heart Association course can be submitted by phone, fax, e-mail or letter.

Complaints about issues concerning American Heart Association courses, instructors, instructor candidates, Regional Faculty, Training Center Faculty or Training Center Coordinator may be submitted to the Training Center in writing and must contain the following information:

  • The name and address of the person making the complaint. Complainants may not remain anonymous.
  • The name and address of the person and/or organization against which the complaint is made.
  • A detailed written description of the dispute, complaint, or problem (who, what, when, where, and why). 
  • Reference to the appropriate rule, standard, and/or guidelines related to the matter if known.
  • Copies of all related correspondence, records and other documentation.

Complaints will be responded to within ten (10) days.

Shipping and Delivery Information

Delivery charges are calculated on a per-product basis. Please make note of the delivery charges related to each item purchased. Allow 2-3 weeks for shipments to arrive.  Online course keys will be e-mailed in 2-3 days.

Security

This website uses encryption and authentication standards to protect confidentiality of web transactions.  We do ot store financial information like credit card numbers or personal information like social security numbers on this site.  Ensure when submitting payment information that you see a "closed" lock at the bottom of the  web page and/or the letter "S" after "http" in the address line to ensure you are using a secure website.

Privacy Statement

Our organization is committed to maintaining the privacy of all of our customers.  This discloses our practice of gathering and disseminating information on this website.

MCGHealth System Community Training Center keeps personal and credit information confidential. We collects only the information necessary to provide you with the products and services that you request. A secure server is used for all personal and registration information.

  • All demographic information is collected and protected.
  • No personal or financial information is shared with external organizations or persons.
  • Visitors registering for educational activities are asked for information which allows the Training Center to maintain education activity files. This information is protected and not shared externally.
  • Secure encryption technology is used in managing information.
  • All personal data is kept confidential in a secure manner with access only by authorized personnel.
  • Aggregate information regarding numbers of users may be utilized for statistical analysis. This information does not allow for personal identification.