Computing at Reese Library

Reese Library

Computing at Reese Library:

The Information Desk:

The Information Desk on the first floor of Reese Library is able to assist library patrons with printing and scanning, computer logons, microform machines (personnel permitting), and basic computer technical help such as saving files, sending emails and attachments, scanning, and using the wireless network. Someone will be available at the desk whenever the library is open. For more extensive help using the computers or for an in-depth orientation to the microfilm reader and scanners, a staff member is available Monday through Friday 8:30 a.m. - 5:00 p.m. to assist.

Logging in to a Reese Library Workstation:

The majority of the computers in Reese Library are for student, faculty and staff of Augusta University and the Summerville contingent of East Georgia College. There are four computers which are available for community users if not in use by our students, faculty or staff. (See the Community User policy) There are also computer kiosks on each floor that give direct access to the GIL-Find library catalog to any library patron.

Students receive a Pounce account as part of their application to Augusta University. Students should use the Pounce userid and password to access campus computers after they have registered for classes. Faculty and staff are given userids and passwords as part of the hiring process. Users should contact the ITS helpdesk at 706-721-4000 if a password is forgotten or not working. Before calling, a few things to check are:

  1. Is the Caps Lock key on? This may be checked on Reese Library lab computers by the blue led on the upper right of the keyboard above the icon that looks like a lock with an "A" in the middle. (The one with the 9 in the middle is usually on – but that is normal.)
  2. Are any personal items sitting on the keyboard? The most common is a notebook laying on the edge of the keyboard just pressing the Ctrl key.

Saving Your Work:

Saving your work often is one of the keys to college success. No one likes to be putting the final touches on his/her masterpiece only to have the computer eat all that work in a blink of an eye. Worse for the aspiring scholar, for virus security and general stability, all of Augusta University computer labs have software that boots the computer to a clean version of Microsoft Window every time it is restarted. If the machine reboots, all that hard work is gone to the ether. The first step of correcting any machine that is acting weird or having a problem is to reboot the machine - sending all the unsaved work straight to the mythical bit bucket.

Where to save files:
  1. The easiest way to save files is to carry and use a USB Flash Drive (often called a thumb drive or jump drive.) These are very inexpensive and can have huge storage capacities. The Augusta University computer labs have USB 2.0 ports with very few having USB 3.0, the best bet when buying a drive is to make sure that it is USB 2.0 compatible. This may change in the future as new machines replace older machines in the next few years. When you first get a USB Flash Drive, use Notepad to make a text file with your contact details such as your campus email address and phone number. Put it in the root of the drive and call it something like if_found.txt. This way if it is left behind in a campus computer, we can contact you to get it back.
  2. Save the file to the "U:\" drive. This is in the process of being replaced with a cloud storage option, so not all students have access to this option. For those who do, this drive can be accessed from any campus lab computer, but is fairly small, so if you are saving movie projects or several dozen images, it will fill up fast. Once the cloud storage option is ready, that will be the preferred method as the cloud storage will be large enough to handle a college career and will be available from anywhere with an internet connection. ITS will be informing everyone when this is the preferred solution.
  3. Save the file to the desktop and email it to yourself as an attachment. This option is not as good as the previous two. It leaves you open to a machine lockup eating your hard work before you can attach it to the email. The machines are pretty stable, but why leave your hard work open to the whims of nature if you can help it? It is a good solution if you have mislaid your USB drive and have no time to go find it.
When to save files:
  1. When you first open any blank document in an application. Use the software's "Save As" option to place the file in the location you wish to store it and name it something that will tell you what it is. I like the "[classname]_[assignmentname]_[myname]" (i.e., ENGL1101_IntroductoryEssay_JohnDoe.docx) file naming structure, because even 10 years later, I can still tell what an assignment was. Some professors, particularly in Desire2Learn submitted assignments, may tell you what to name your file in the assignment instructions or the course syllabus, so be sure to check those places out before you name the file.
  2. When you have written a paragraph or completed a particularly complex thought. Use the software's "Save" option to make sure you don't lose those bons mots. Basically any time you complete a thought you should save the file.
  3. When it has been a while. You sit there reading through your notes for that great quote you found in one of your sources and find you didn't write down the part you really need. The book is on the shelf so you just need to go get it. Or, you have been working on your paper looking through on-line articles in GALILEO drinking that large Starbucks you got at the canteen and realize that nature is calling. Before you get up, save your file. Basically, anytime you have been sitting at the computer with the file open doing other tasks, save the file. In short, SAVE YOUR FILE.

Printing in Reese Library:

Normal Black and White Printing:

Students can print on campus using their printing allowance. This is initially set up with $25 from the student technology fee to give 500 pages of prints. Students can go to the JAGCard office to add funds to this allowance if they find they need more pages. There are printers on all three floors of the library to accommodate black and white printing. These can be identified on the printer list by the LBPR[X]LOB on Pawprint1 naming structure (where the [X] is the floor number.) When you print to these printers, there will be two pop-up windows: the first tells you what your current printing fund balance is and how much this print job will cost of that balance and ask for your approval to proceed. The second window will then pop-up to tell you the name of the printer that printed your job. On the first floor, this second window is important because it will tell you whether your job was printed on the left-hand printer (LBPR1LOBB) or the right-hand printer (LBPR1LOBA).


The first window will sometimes come up with an error that says something about “Unable to execute, Printer in error state”. This error means that the printer the software selected has an error. Go over to the printer and read the LCD. If it says “Out of Paper”, add paper to the trays by gently opening the paper tray and placing a package of paper (without the wrapper) in the tray and gently closing the drawer. If there is no paper next to the printer go to the Information Desk and inform the staff member there. If any other error is on the LCD on the printer, go to the Information Desk to get help.

Sometimes the first window will say something about being unable to determine the user’s totals. If this happens, you will need to report to the ITS Student Helpdesk in University Hall during normal business hours to get your account straightened out.

Color Printing:

Reese Library has a color printer available at the Information Desk. In the printer list, it is identified by the name LBPR1A on Gutenberg1 on student machines and either Circulation Desk Color Printer or Access Services Color Printer on the community user stations. Color printing is NOT covered in your printing allowance, so you will have to pay with cash, check or JAGCard funds for these prints. A hold will be placed on your Banner account if you send prints to the color printer and do not pick them up and pay for them, so do not select LBPR1A unless you are sure you want to pay for color prints. The cost is $0.15 per page for any page printed on this printer by a student with a valid JAGCard and $0.50 for a member of the public. These fees are charged whether the document printed is color or black and white! Toner for that printer is much more expensive than that made for the black and white printer.

If you cannot find the printer on your machine or there is an error message on the printer entry in the print screen, contact a staff person at the Information Desk.

Pay Black and White Printing:

If as a student, you are out of your printing allowance and cannot get to the JAGCard office to add printing cash, contact a staff member at the Information Desk and they will install a printer on your machine that will enable you to print for $0.05 (5 cents) per page at the Information Desk. Again, this can only be paid with cash, check or JAGCard funds.

Wireless Networking at Reese Library:

Reese Library has two wireless networking options: GR-Secure and GR-Guest. For students, faculty and staff, GR-Secure is the best solution as this network is encrypted over-the-air to prevent unauthorized people from intercepting your communications. GR-Guest allows visitors to campus access the internet while they are here. It is not as encrypted since it is designed so visitors can check their mail and calendars while on campus.


When you connect to GR-Secure, you will have to provide your JAGNet username and password in the window that presents. On a Windows-based laptop or tablet, the interface will check for the presence of a CISCO security checker software and if found will check the device for programs that have been identified as security or legal risks to our network. If the software is not found it presents a screen to download and install the software. Once installed, it runs the check and if no threats are found, grants connection to the GR-Secure network. Apple laptops are similar, but iPads just present the login screen and let the user have access. iPhones and Android phones are very easy to connect, but depending on which version of the software, may have different screen options. They all require the JAGNet Id and password, but sometimes call them different things. If you have any questions, call the IT Help Desk at 706-721-4000. They have checklists for most of the types of phones and can talk you through getting connected.


Sometimes a laptop or other device will just refuse to work with the GR-Secure router and give unexpected screen options. If this happens, first try to “forget” the GR-Secure connection and then search for wireless connections (many devices do this automatically.) When GR-Secure reappears in the list try to connect to it. Most of the time it will now run through the connection process and work. The next thing to try is to “forget” the GR-Secure connection and restart the device (i.e. power it off and cold start it.) Then try to connect. Most of the remaining cases will be cleared with this process. If these two things do not work, take the device to the IT Help Desk in University Hall and let them fix it for you.


The GR-Guest network is usually very simple to connect to. Select GR-Guest and press/click/tap (depending on device) “connect”. A browser window should pop up with a screen full of legal requirements that you will be agreeing to if you click continue (it might say “yes”). Read it through at least for the first time (by connecting you are acknowledging that you will be legally bound by the words on the screen) before you click the button.


Sometimes a device refuses to launch that browser window to allow you to accept the legal contract. If this happens, try to “forget” GR-Guest, manually launch the browser (it will give a connection error at this point), and then try to connect to GR-Guest. This usually fixes the problem, but occasionally the device is just stubborn. The IT Help Desk in University Hall will have to help after that.

Computers and Software Available in Reese Library:

1st floor Infosquare (Dell Optiplex 7010 - 31 stations)
2nd Floor West Wall (Dell Optiplex 7010 - 6 stations)
2nd Floor Lobby (Dell Optiplex 7010 - 3 stations)
3rd Floor West Wall (Dell Optiplex 7010 - 5 stations)
3rd Floor East Wall (Dell Optiplex 7010 - 6 stations)
Presentation Room 308 (Dell Optiplex 7010 – 55 inch Sharp 1080p TV):

7-Zip (File compression/decompression)
Adobe Master Collection Creative Suite 6
Audition (edit sound files)
Dreamweaver (build and edit web pages)
Fireworks (create optimized graphics for Web, screen and various devices)
Flash Builder (build games and applications using the ActionScript® language)
Flash Professional (multimedia authoring program)
Illustrator (vector drawing and illustration)
InDesign (desktop publishing)
Media Encoder (Video and audio file format changer tool)
Photoshop (Create and edit raster graphics)
Adobe Reader XI (read/print pdf files)
Cyberlink Power DVD 9.5 (view movies from DVDs)
Hawkes College Algebra (Academic Year 2014-2015 Student) (coursework)
Hawkes Intermediate Algebra (Academic Year 2014-2015)(coursework)
Hawkes Statistics (Academic Year 2014-2015)(coursework)
IBM SPSS 21 (Perform advanced statistical analysis on data)
Itunes (Play personal music library files)
Maple 16 (Mathematics visualization software)
Mathematica Extras 9.0 (Extra tools for the Wolfram Mathematica software)
Microsoft Internet Explorer (Web Browser)
Microsoft Office Professional 2013
Access 2013 (Relational database tool)
Excel 2013 (Spreadsheets and data analysis)
Infopath Designer 2013 (a form tool)
InfoPath Filler 2013 (a form filler)
OneDrive for Business (Microsoft's online storage solution - if you have an account)
OneNote 2013 (a notetaking tool)
Outlook 2013 (email/scheduling tool - lab users should use the web version)
PowerPoint 2013 (presentation/slide show tool)
Publisher 2013 (Desktop publishing tool)
Send to OneNote 2013 (A way to get things into OneNote)
Skype for Business 2015 (communication tool)
Word 2013 (Document writing tool)
Microsoft Project Professional 2013 (Project and Portfolio management tool)
Microsoft Visio Professional 2013 (drawing and diagramming tool)
Microsoft Visual Studio Ultimate 2012 (Programming environment)
MikTeX 2.9 (LaTeX document tool for scientific and mathematical publishing)
Mozilla Firefox (Web Browser)
Notepad++ (Tool for marking-up text files for programming languages)
Quicktime 7 (Tool for watching Apple content)
Respondus Lock-Down Browser (Web Browser for Test Taking in Desire-2-Learn)
TeXstudio 2.6.2 (More visual overlay for LaTeX)
VMware (Virtual machine software)
Wolfram Mathematica 9 (Versatile mathematics solver engine)

1st Floor Infosquare Handicap station (Dell Optiplex 7010 - adjustable desk):

All of the software above plus:
JAWS (Screen Reader Software)
ZoomText (Desktop Magnifier)
Spartan Student v6.1.8 (Molecular Modeling Software)

1st Floor Infosquare Scanning Stations (2 X Dell Optiplex 780 - HP ScanJet 7300)

All of the software from the first group plus:
Adobe Acrobat X (For viewing, creating, and editing pdf files)
Adobe LiveCycle ES2 (Tool for creating fillable pdf forms)
I.R.I.S. OCR Software (Optical character reader)
Spartan Student v6.1.8

3rd Floor Lobby Area (Dell Optiplex 790 - 11 machines)
3rd Floor Elevator Lobby Area (Dell Optiplex 780 2 machines)
3rd Floor Family Room (Dell Optiplex 780 - 2 stations):

All of the software from the first group plus:
Adobe Acrobat X
Adobe LiveCycle ES2
Spartan Student v6.1.8

3rd Floor Family Room (Dell Optiplex 790 – 1 machine):

All of the software from the first group plus:
Adobe Acrobat 9 Professional
Adobe LiveCycle

Presentation Rooms 213 and 310 (Dell Optiplex 780 – 40 inch 1080p monitor)

All the software from the first group plus:
Adobe Acrobat X
Adobe LiveCycle ES2
Corel WinDVD Pro 11 (Blu-ray movie player)

2nd Floor Microfilm Room (2 Dell Optiplex 790):

Adobe Acrobat X
Adobe LiveCycle ES2
Adobe Creative Suite 6 Master Collection
Flash Builder
Flash Professional
Media Encoder
Adobe Reader XI
Microsoft Internet Explorer
Microsoft Office Professional 2013
Access 2013
Excel 2013
Infopath Designer 2013
InfoPath Filler 2013
OneDrive for Business
OneNote 2013
Outlook 2013
PowerPoint 2013
Publisher 2013
Send to OneNote 2013
Word 2013
Mozilla Firefox
Quicktime 7