Student Payment Options and Refund Policy


Student Payment Options
Please see “How do I Pay My Bill Online?” from our main web site for step by step instructions on how to make payment in POUNCE.
In POUNCE, payment can be made by electronic check (no fee) or by credit card. There is a 2.75% service charge for credit card payments on POUNCE. ($3 minimum)

HOLDS
Please be aware that electronic checks are processed faster than paper checks but are not instant. Holds will not be instantly released if you process an electronic check online. The release of all holds is pending the check clearing the institution’s bank account.
For electronic checks this is five business days and for paper checks this is ten business days. The business days include Monday through Friday and Saturday but not Sunday. Holidays are excluded.
If you are paying a balance to get a hold released, you should consider paying with cash or credit if it is the same day you need a balance hold released. We will not release holds the same day for check payments.

PAYMENTS BY MAIL

If you need to mail in a payment, please send the payment to:
Augusta University
Business Office, Summerville Campus, Payne Hall
2500 Walton Way
Augusta, GA 30904
Payment must be received on or before the payment deadline as published on POUNCE. Make checks payable to Augusta University.

PAYMENTS IN PERSON

You may pay in person by cash, check or money order at the Payne Hall Business Office on the Summerville Campus. We are open Monday through Friday, 8:00 a.m. until 5:00 p.m.

PAYMENTS BY BANK WIRE

Payment by wire from your bank may be arranged well in advance of payment deadlines. To get more information on bank wire, please contact the Business Office at 706-737-1767.

Refund Policy

Student refunds will be processed according to the basic schedule as listed below:
For refunds of financial aid overages processed within the start of term, a student may receive a refund on the published scheduled dates and following drop/add, attendance verification and financial aid verification.

Outside of the start of the academic term, refunds will be processed bi-weekly by the Augusta University Business Office once the student account has been reviewed. Generally the dates of this processing will occur on Tuesday and Thursday but may be variable to allow for scheduled holidays and any unforeseen circumstance. All refunds will be processed in compliance with state and federal regulatory requirements.

The Augusta University Refund Policy follows the University System of Georgia Board of Regents policy in the USG Policy Manual 7.3.5.
The policy is stated as follows:
The policy for determining refunds to be made on institutional charges and other mandatory fees at USG institutions follows:
For the purposes of this section, “institutional charges” are as defined in the Statutory and Regulatory Citations Section 484B of the Higher Education Act of 1965, as amended (Title IV, HEA and 34.668.22).
Tuition and fees awarded by scholarship or grant from an agency or authority of the State of Georgia on behalf of a student receiving a refund under this policy shall be reimbursed to such agency or authority.
The Chancellor is authorized and empowered to take or cause to be taken any and all such other and further action as, in the judgment of the Chancellor, may be necessary, proper, convenient or required in connection with execution of this policy. Such authority may be further delegated to the President of the institution.
The Presidents are authorized and empowered to take or cause to be taken any and all usch other and further action as may be necessary, proper, convenient, or required in connection with the execution of this policy. (BOR Minutes, February 2007)

STUDENTS WITHDRAWING FROM AN INSTITUTION (BOR Policy Manual 7.3.5.1)

Augusta University follows the Withdrawals Policy as set forth by the Board of Regents of the University System of Georgia. The policy is stated as follows:
The refund amount for students withdrawing from an institution shall be based on a pro rata percentage determined by dividing the number of calendar days in the semester that the student completed by the total calendar days in the semester. The total calendar days in a semester includes weekends but excludes scheduled breaks of five or more days that a student was on an approved leave of absence.
The unearned portion shall be refunded up to the point in time that the refunded amount equals sixty percent. Students who withdraw from the institution when the calculated percentage of completion is greater than sixty percent are not entitled to a refund of any portion of institutional charges.

DEATH OF A STUDENT (BOR Policy Manual 7.3.5.2)

Augusta University follows the Death of a Student Policy as set forth by the Board of Regents of the University System of Georgia. The policy is stated as follows:
A refund of all nonresident fees, matriculation fees, and other mandatory fees shall be made in the event of the death of a student at any time during the academic session. (BOR Minutes, 1979-80, p. 61; 1986-87, pp. 24-25; 1995, p. 246)

MILITARY SERVICE REFUNDS (BOR Policy Manual 7.3.5.3)

Augusta University follows the Military Service Refunds Policy as set forth by the Board of Regents of the University System of Georgia. The policy is stated as follows:
Subject to Institutional Policies, full refunds of tuition and mandatory fees and pro rata refunds of elective fees are hereby authorized for students who are:
1. Military reservists (including members of the National Guard) who, after having enrolled in a USG institution and paid tuition and fees, receive orders to active duty or are reassigned for temporary duty or mandatory training that prevents completion of the term; (BOR Minutes, June 2011)
2. Commissioned officers of the United States Public Health Service Commissioned Corps (PHSCC) who receive deployment orders in response to a public health crisis or national emergency after having enrolled in a USG institution and paid tuition and fees; (BOR Minutes, February 2010)
3. Active duty military personnel who, after having enrolled in a USG institution and paid fees, receive reassignment or a temporary duty assignment or a training assignment that would prevent completion of the term; (BOR Minutes, June 2011) or,
4. Otherwise unusually and detrimentally affected by the activation of members of the reserve components or the deployment of active duty personnel of the Armed Forces of the United States who demonstrate a need for exceptional equitable relief. (BOR Minutes, June 2011)