Patient- and Family-Centered Care (PFCC) is partnerships between and among patients, families and health care providers.

Teamwork: mother, patient and physician

A PFCC approach to health care affirms the role of patients and their families as equal members of the care team. PFCC is an integral strategy to improving healthcare quality and safety.


PFCC Core Concepts


ACC patient with nurse

  • Dignity and Respect


Health care practitioners listen to and honor patient and family perspectives and choices.Patient and family knowledge, values, beliefs and cultural backgrounds are incorporated into the planning and delivery of care.


  • Information Sharing

Grandmother is involved in patient's care while hospitalized

Health care practitioners communicate and share complete and unbiased information with patients and families in ways that are affirming and useful. Patients and families receive timely, complete, and accurate information in order to effectively participate in care and decision-making.


  • Participation

Patients and families are encouraged and supported in participating 
in care and decision-making at the level they choose.

  • patient advisor and Pat Sodomka at MCG Cancer Center construction site visit tour and artwork selectionCollaboration

Patients and families are included on an institution-wide basis.

Health care leaders collaborate with patients and families in policy and program development, implementation, and evaluation; in health care facility design; and in professional education, as well as in the delivery of care.

PFCC Resources at Augusta University

The MCG campus houses a variety of resources for patients, families, staff, faculty, and students that support and facilitate patient- and family-centered care. The Center for Patient- and Family-Centered Care provides classroom PFCC presentations and serves as a internship site for Health Informatics graduate students enrolled in the MCG School of Allied Health Sciences.

Doctor and pediatric patient

Patients and their families can access services that improve access in our clinics, enhance their hospital stay, and facilitate communication with their caregivers or their network of friends. To learn more about these vital resources visit the Augusta Health web site and view the following examples.

Family Services Development (FSD)

FSD facilitates PFCC programs and services throughout the hospitals and clinics including:

Culturally and Linguistically Appropriate Services (CLAS)

The uniqueness of all individuals is valued and their beliefs, culture, needs and strengths are recognized. Providing culturally and linguistically appropriate services to patients has the potential to improve access to care, care quality, and health outcomes.

The needs of Limited English Proficient (LEP), and deaf and hard-of-hearing patients who may require assistance communicating with hospital and clinic staff is recognized and supported. CLAS is dedicated to helping healthcare providers bridge the gap with LEP and hearing impaired patients through accurate interpretation services.

VIP (Virtually Informed Patient)

Free, on-line service for patients allows them to access their own electronic Personal Health Record (ePHR) and send messages to their doctor. It allows the patient to check prescription interactions and to access other trustworthy health information. Register on-line at AUHealth VIP web page.

Family Resource Library 

Located on the first floor of the Children's Medical Center (CMC), the library has an on-site Family Support Coordinator to assist patients and families. Patrons can access health information resources, movies, books, magazines, and the internet.